Travel Industry Technology Trends

PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with technology, featuring news, analysis, interviews, research and more.

Technology is at the heart of transformation across the travel and tourism sector. From AI and automation to blockchain, biometrics, and cloud infrastructure, PhocusWire covers the key travel industry technology trends driving innovation and disruption across every segment of the travel value chain.

Emerging travel technologies and digital solutions in tourism

Gain insight into how travel companies are adopting cutting-edge tools to optimize operations, personalize customer experiences, and expand their reach. Our reporting highlights the latest product rollouts, platform integrations, and strategic tech investments from startups and established players alike, offering a deep look at the evolution of travel commerce and infrastructure.

Fora adds payment storage facility for travel advisors
News / Technology
Fora adds payment storage facility for travel advisors
By Linda Fox | June 23, 2023
Part of the company’s client management tool, the Vault removes the need to collect and store clients’... Read More
Early adopters of AI for travel on the power of new models
News / Technology
Early adopters of AI for travel on the power of new models
By Mitra Sorrells | June 23, 2023
The founders of 30SecondstoFly and Sam - two AI-powered chatbots that have been acquired by Amex GBT... Read More
Personalization + ChatGPT = Holy grail in customer intent
Opinion / Technology
Personalization + ChatGPT = Holy grail in customer intent
By Terry Jones | June 23, 2023
ChatGPT is going to change travel search for the better, and adding personalization will make it... Read More
New apps aim to help Black travelers find safe, seamless journeys
News / Technology
New apps aim to help Black travelers find safe, seamless journeys
By Nicole Edenedo – Travel Weekly | June 21, 2023
Technology is at the center of an expanding global safety net for Black travelers, as more... Read More
AI Insights: Generative AI in business travel
News / Technology
AI Insights: Generative AI in business travel
By PhocusWire | June 21, 2023
Amex GBT's chief technology officer David Thompson shares insights on the company's work with... Read More
Amadeus' Maroto on hospitality, aviation pressure, leadership challenges
News / Technology
Amadeus' Maroto on hospitality, aviation pressure, leadership challenges
By Linda Fox | June 20, 2023
Luis Maroto, president and CEO of Amadeus, joined Phocuswright Europe 2023 to talk about the economy,... Read More
AI Insights: Generative AI for vacation rental metasearch
News / Technology
AI Insights: Generative AI for vacation rental metasearch
By PhocusWire | June 16, 2023
HomeToGo’s director of engineering, Mahendra Roopa, answers our questions about how the company is... Read More
Could generative AI make Google Maps a full travel app?
News / Technology
Could generative AI make Google Maps a full travel app?
By Linda Fox | June 16, 2023
A Lufthansa Innovation Hub study explores how generative AI could be the final piece of the... Read More
European regulators charge Google with breaching antitrust laws
News / Technology
European regulators charge Google with breaching antitrust laws
By Linda Fox | June 15, 2023
The regulatory body said it "takes issue" with the search giant giving preference to its own display... Read More
Transform travel payment challenges into solutions to boost revenue
From Our Partners / Technology
Transform travel payment challenges into solutions to boost revenue
By Maria Sellar - TerraPay | June 12, 2023
Focusing on the right payment strategy will allow travel companies and providers to further expand... Read More
Sponsored Content
From Our Partners
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
September 9, 2025
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
 In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More
Get real: The power of combining AI with authentic intelligence
August 19, 2025
Get real: The power of combining AI with authentic intelligence
Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More
Changing traveler patterns, evolving customer needs drive demand for travel insurance
May 6, 2025
Changing traveler patterns, evolving customer needs drive demand for travel insurance
Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More