More than half of passengers would use their mobile phones for real time flight status(72%), baggage status(85%)and flight disruptions (69%).
These are among findings SITA has drawn together from its airline, airport and passenger surveys into a Smart Thinking paper.
In addition, by 2016 the majority of airlines and airports will offer these services.
The paper goes on to say that 100% of airlines and 90% of airports are investing in business intelligence solutions to offer these sorts of mobile services.
While flight status updates via mobile are already mainstream, more niche services are likely to go the same way in the next couple of years.
The report claims 61% of airlines and 79% of airports will provide status notifications such as queue times and walking time to gate and more than three-quarters will also be providing navigation at the airport via applications.
SITA also created a Business Intelligence Maturity Index asking airlines and airports to chart their progress in data access and management, infrastructure, data protection and governance.
Results show that that industry is only half way there in terms of achieving 'best in class'and that although investment is planned concerns remain around data privacy.
The gains, however, will be significant with the focus on using business intelligence to improve the passenger experience. Airlines are becoming more proactive at analysing past events and combining live data feeds from multiple sources to predict future events and take action accordingly.
Full report and infographic available for download here