VIDEO: AirHelp - Launch pitch winner at Phocuswright 2018Interview / TechnologyBy Kevin May | December 6, 2018Share AirHelpMachine learning: AirHelps' bots in charge of handling claims.Kasper Rasmussen, vice president of strategic partnerships at AirHelp. How robots and human claim agents can co-exist: Instead of hiring more claim agents, AirHelp adopt a machine-learning approach to streamline key processes within our business.AirHelp bots analyze the hundreds of thousands of claims sent to its agents.This knowledge is then distilled into a ‘statistical model’ which separates claims into two categories for processing: eligible and not eligible.Processing claims becomes labor-saving and cost-effective, enabling AirHelp to expand and scale its business.AirHelp won the People's Choice Award (Launch) at The Phocuswright Conference 2018.Here is AirHelp's pitch...AirHelp And further analysis in the PhocusWire studio.PhocusWire @ Phocuswright 2018 - AirHelp pitch analysis AirlineAirportBusiness TravelOnline Travel AgencyCall CenterCustomer Relationship ManagementPhocuswright Conference 2018