VIDEO: AirHelp - Launch pitch winner at Phocuswright 2018

AirHelp

Machine learning: AirHelps' bots in charge of handling claims.

Kasper Rasmussen, vice president of strategic partnerships at AirHelp.

 

How robots and human claim agents can co-exist: Instead of hiring more claim agents, AirHelp adopt a machine-learning approach to streamline key processes within our business.

AirHelp bots analyze the hundreds of thousands of claims sent to its agents.

This knowledge is then distilled into a ‘statistical model’ which separates claims into two categories for processing: eligible and not eligible.

Processing claims becomes labor-saving and cost-effective, enabling AirHelp to expand and scale its business.

AirHelp won the People's Choice Award (Launch) at The Phocuswright Conference 2018.

Here is AirHelp's pitch...

And further analysis in the PhocusWire studio.