Most operators of tours and activities have watched developments of the recent years with both interest and concern.
Hundreds of millions of investment dollars have gone into emerging online travel agencies and existing players have attempted to get a grip on technology and distribution by buying software vendors.
These trends have created challenges and opportunities for those at the sharp end of the industry: those that provide a tour or activity and operators of attractions.
For them, powerful players can influence years of pricing mechanisms, alter marketing needs and create more work for those that often small businesses.
Peter Syme, managing director at 1000 Mile Journeys, spoke to PhocusWire at the second Arival event in Las Vegas last September.
His honesty and analysis on a range of subjects that have an impact on suppliers in the sector is worth listening to as he draws on years of experience and clearly understands the market.
Syme talks to PhocusWire's Linda Fox during the Arival Europe Event 2019 in Berlin, Germany, where we asked if his views had changed in the intervening seven months.
Why operators should still have a voice in tours and activities