Sabre integrates Mindsay technology to enable automated customer service for OTAs, airlines and TMCs

Sabre is partnering with Mindsay, a Paris-based startup that automates customer service interactions using an artificial intelligence-based chat platform.

Mindsay’s intelligent virtual agents are connected with Sabre’s APIs, enabling the AI service to automatically resolve requests from simple questions to complex booking modifications for Sabre’s customers, including airlines, online travel agencies and travel management companies.

Sabre says this integration will allow travel companies to automatically resolve up to 70% of customer requests, reducing call and live chat volumes.

"Sabre is committed to providing our OTA customers with the differentiated products they need to exceed their customers' expectations, and this begins with our APIs," says Madhavan Kasthuri, managing director, EMEA online business at Sabre.

"We are excited to partner with such a committed, forward-thinking partner who clearly understands the role technology plays in delivering a seamless experience that today’s travelers are increasingly expecting, especially when dealing with the online channel.”

Founded in 2016, Mindsay is integrated with travel agent platforms such as Zendesk, Salesforce, Intercom and Genesys. 

In May 2019, Mindsay raised $10 million in Series A funding led by White Star Capital. Travel industry customers include Accor, Iberia Airlines and CWT.

In November, Mindsay co-founder and CEO Guillaume Laporte pitched at the Phocuswright Conference and then sat down in the PhocusWire studio for an interview. Both videos are below.