Refunds and chargebacks have exploded during the pandemic, causing cash flow challenges for online travel intermediaries.
Also, traveller behaviour shifts, such as shorter booking windows, are creating additional payment challenges for travel companies.
Lastly, travellers are demanding digital-first and touchless options as well as new payment models, such as free instalments.
How can travel companies best navigate these challenges to increase customer loyalty and conversion rates?
Three industry leaders fron the travel and tourism organisations discussed these issues and more at the recent TravelTech Show 2021 online event.
The panel featured:
- Tom Botts, Chief Commercial Officer at Uplift
- Roberto Da Re, CEO at Travel Ledger
- Heather Andrews, vice president and generL manger for the Americas at WEX
Watch the full interview with Phocuswright's Pete Comeau below...
Using payments to gain loyalty and increase conversion rate