Travel Industry Technology Trends

PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with technology, featuring news, analysis, interviews, research and more.

Technology is at the heart of transformation across the travel and tourism sector. From AI and automation to blockchain, biometrics, and cloud infrastructure, PhocusWire covers the key travel industry technology trends driving innovation and disruption across every segment of the travel value chain.

Emerging travel technologies and digital solutions in tourism

Gain insight into how travel companies are adopting cutting-edge tools to optimize operations, personalize customer experiences, and expand their reach. Our reporting highlights the latest product rollouts, platform integrations, and strategic tech investments from startups and established players alike, offering a deep look at the evolution of travel commerce and infrastructure.

Way launches new tools to help hotels offer experiences
News / Technology
Way launches new tools to help hotels offer experiences
By D.J. Catron | March 12, 2024
The technology company’s new products allow hotels to manage and sell experiences without the need for... Read More
Amadeus acquires B2B payments specialist Voxel
News / Technology
Amadeus acquires B2B payments specialist Voxel
By Linda Fox | March 11, 2024
Amadeus said the acquisition supports its vision for a "smooth travel payment experience" and will... Read More
AI Insights: Generative AI to drive personalization in hotels
News / Technology
AI Insights: Generative AI to drive personalization in hotels
By PhocusWire | March 11, 2024
Juanjo Rodriguez of the Hotels Network answers our questions on how the company is working with... Read More
WTTC partners with Oliver Wyman to drive sustainability in travel
News / Technology
WTTC partners with Oliver Wyman to drive sustainability in travel
By Linda Fox | March 7, 2024
WTTC and Oliver Wyman are helping the industry navigate the regulatory landscape when it comes to... Read More
OpenAI wants to inspire European cities to use GenAI for tourism
News / Technology
OpenAI wants to inspire European cities to use GenAI for tourism
By Mitra Sorrells | March 6, 2024
OpenAI is partnering with the city of Dublin to create an itinerary planner built on GPT-4 and to host... Read More
How AI can prepare travel and tourism’s workforce for the green transition
Opinion / Technology
How AI can prepare travel and tourism’s workforce for the green transition
By James Lever - Weeva | March 6, 2024
AI has the potential to catalyze a skills revolution that could help address one of the travel’s most... Read More
Kayak launches image recognition tool to compare flight prices from a screenshot
News / Technology
Kayak launches image recognition tool to compare flight prices from a screenshot
By Derek Catron and Morgan Hines | March 5, 2024
Extensive training of ChatGPT’s AI model on Kayak’s database of billions of consumer travel queries... Read More
Despegar debuts GenAI travel assistant for trip inspiration and booking
News / Technology
Despegar debuts GenAI travel assistant for trip inspiration and booking
By Mitra Sorrells | March 4, 2024
Customers can use the "Sofia" tool through text or voice or by clicking on visual options and can... Read More
CEO Spotlight: Jacob Messina of Stayntouch
Interview / Technology
CEO Spotlight: Jacob Messina of Stayntouch
By Mitra Sorrells | March 4, 2024
Prior to becoming CEO in April 2023, Messina had been SVP of technology and innovation at MCR Hotels,... Read More
15below gets investment from LDC to accelerate growth
News / Technology
15below gets investment from LDC to accelerate growth
By Mitra Sorrells | March 1, 2024
Founded in 2000, 15below currently works with more than 60 airlines, rail operators, travel agencies... Read More
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September 9, 2025
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
 In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More
Get real: The power of combining AI with authentic intelligence
August 19, 2025
Get real: The power of combining AI with authentic intelligence
Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More
Changing traveler patterns, evolving customer needs drive demand for travel insurance
May 6, 2025
Changing traveler patterns, evolving customer needs drive demand for travel insurance
Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More