Travel Industry Technology Trends

PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with technology, featuring news, analysis, interviews, research and more.

Technology is at the heart of transformation across the travel and tourism sector. From AI and automation to blockchain, biometrics, and cloud infrastructure, PhocusWire covers the key travel industry technology trends driving innovation and disruption across every segment of the travel value chain.

Emerging travel technologies and digital solutions in tourism

Gain insight into how travel companies are adopting cutting-edge tools to optimize operations, personalize customer experiences, and expand their reach. Our reporting highlights the latest product rollouts, platform integrations, and strategic tech investments from startups and established players alike, offering a deep look at the evolution of travel commerce and infrastructure.

AirAsia taps into event trend with new global event ticketing platform
News / Technology
AirAsia taps into event trend with new global event ticketing platform
By Mitra Sorrells | January 29, 2024
Capitalizing on the “Taylor Swift effect,” AirAsia will now offer event ticket booking along with all... Read More
Phocuswright research explores travelers’ comfort using GenAI
News / Technology
Phocuswright research explores travelers’ comfort using GenAI
By Phocuswright Research | January 29, 2024
Since ChatGPT debuted in late 2022, the travel industry has been exploring how best to use it – and... Read More
Digitally reconstructing the travel industry
Opinion / Technology
Digitally reconstructing the travel industry
By Anish Kapoor – Teleperformance India | January 26, 2024
Anish Kapoor of Teleperformance India discusses the role of technology in securing top-tier customer... Read More
How AI is altering travel companies’ C-suites and hiring strategy
News / Technology
How AI is altering travel companies’ C-suites and hiring strategy
By Morgan Hines | January 25, 2024
Travel companies are shaking up their C-suites to adapt to new needs being brought on by generative... Read More
Japan-based hotel tech company Tripla targets SE Asia growth with latest acquisition
News / Technology
Japan-based hotel tech company Tripla targets SE Asia growth with latest acquisition
By Mitra Sorrells | January 24, 2024
Tripla has acquired Singapore-based Endurance Technology Solutions, which develops and sells the... Read More
Visit Group lands €100M strategic investment from PSG
News / Technology
Visit Group lands €100M strategic investment from PSG
By Derek Catron | January 23, 2024
The investment gives PSG a majority stake in Visit Group, which looks to use it to accelerate growth... Read More
5 truths for travel marketers: 2024 update
Opinion / Technology
5 truths for travel marketers: 2024 update
By Jared Alster - Dune7 | January 23, 2024
Generative AI is both friend and foe for travel marketers, and Google remains the dominant search... Read More
Travel executives react to Rabbit AI agent device
News / Technology
Travel executives react to Rabbit AI agent device
By Arvindh Yuvaraj - WebinTravel | January 18, 2024
In the week since its unveiling at the Consumer Electronics Show (CES) in Las Vegas, the Rabbit R1 has... Read More
Runnr.ai secures €1M to scale hotel guest communications startup
News / Technology
Runnr.ai secures €1M to scale hotel guest communications startup
By Linda Fox | January 18, 2024
The investment will go towards helping hotels deliver personalized services, improve efficiency for... Read More
How travel and financial institutions are tapping into the experiences trend
News / Technology
How travel and financial institutions are tapping into the experiences trend
By Linda Fox | January 17, 2024
Senior executives from Capital One, Choice and Hilton share perspectives on providing consumers with... Read More
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Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
September 9, 2025
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
 In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More
Get real: The power of combining AI with authentic intelligence
August 19, 2025
Get real: The power of combining AI with authentic intelligence
Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More
Changing traveler patterns, evolving customer needs drive demand for travel insurance
May 6, 2025
Changing traveler patterns, evolving customer needs drive demand for travel insurance
Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More