Travel Industry Technology Trends

PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with technology, featuring news, analysis, interviews, research and more.

Technology is at the heart of transformation across the travel and tourism sector. From AI and automation to blockchain, biometrics, and cloud infrastructure, PhocusWire covers the key travel industry technology trends driving innovation and disruption across every segment of the travel value chain.

Emerging travel technologies and digital solutions in tourism

Gain insight into how travel companies are adopting cutting-edge tools to optimize operations, personalize customer experiences, and expand their reach. Our reporting highlights the latest product rollouts, platform integrations, and strategic tech investments from startups and established players alike, offering a deep look at the evolution of travel commerce and infrastructure.

As social media evolves, travellers demand joined-up customer service
News / Technology
As social media evolves, travellers demand joined-up customer service
By Nick Vivion | March 15, 2017
Customer service has always been one of the most challenging areas of any service-based business. This... Read More
Travel and the fourth industrial revolution
News / Technology
Travel and the fourth industrial revolution
By Kevin May | March 15, 2017
Interesting positioning by Sabre in recent weeks as it looks to face what it calls the "fourth... Read More
Lessons from Snapchat - travel and hospitality brands getting it right
News / Technology
Lessons from Snapchat - travel and hospitality brands getting it right
By Nick Vivion | March 14, 2017
With every new platform comes the inevitable sighs from overworked digital marketers. “Not another... Read More
The app revolution is not over but the easy money has gone
News / Technology
The app revolution is not over but the easy money has gone
By Nick Vivion | March 13, 2017
The ‘End of Apps’ has been overblown. The rise of chatbots has encouraged articles about the demise of... Read More
Lufthansa gets closer to passengers as it goes Home with Google
News / Technology
Lufthansa gets closer to passengers as it goes Home with Google
By Marisa Garcia | March 13, 2017
As it stretches its wingspan in the digital sphere, Lufthansa has added new functionality which lets... Read More
Death of Postcard & Tag is the consumer travel app challenge in a nutshell
News / Technology
Death of Postcard & Tag is the consumer travel app challenge in a nutshell
By Kevin May | March 11, 2017
Another week, another consumer-facing travel app goes to the busy startup graveyard in the sky.... Read More
What you need to know about live video streaming in travel
News / Technology
What you need to know about live video streaming in travel
By Nick Vivion | March 10, 2017
Since becoming available widely in April 2016, Facebook Live has become the go-to platform for live... Read More
VR extends its reach into the travel marketing mainstream
News / Technology
VR extends its reach into the travel marketing mainstream
By Viewpoints | March 9, 2017
In the cult 1990s movie “Strange Days,” a virtual reality apparatus pulls images straight from a... Read More
Brisbane Airport eases passenger journey through biometrics
News / Technology
Brisbane Airport eases passenger journey through biometrics
By Marisa Garcia | March 9, 2017
Brisbane Airport has partnered with SITA and Air New Zealand, to launch a trial of the SITA Smart Path... Read More
IAG to equip fleet with inflight wifi from Inmarsat and Deutsche Telekom
News / Technology
IAG to equip fleet with inflight wifi from Inmarsat and Deutsche Telekom
By Martin Cowen | March 9, 2017
Inflight wifi access is a vital part of the airline passenger experience, but it is also an elephant... Read More
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Every link in the booking chain is a compliance risk—and now AI agents have added one more
October 27, 2026
Every link in the booking chain is a compliance risk—and now AI agents have added one more
As AI streamlines booking processes, it adds complexity to tax compliance, with information often lost... Read More
The journey is fragmented. Care shouldn’t be.
October 21, 2026
The journey is fragmented. Care shouldn’t be.
New research from Allianz Partners highlights how travel protection and proactive support during... Read More
How adventure travel can help brands meet changing traveler expectations
October 15, 2026
How adventure travel can help brands meet changing traveler expectations
As travelers seek more immersive experiences, adventure travel offers brands new opportunities to... Read More