Travel Industry Technology Trends

PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with technology, featuring news, analysis, interviews, research and more.

Technology is at the heart of transformation across the travel and tourism sector. From AI and automation to blockchain, biometrics, and cloud infrastructure, PhocusWire covers the key travel industry technology trends driving innovation and disruption across every segment of the travel value chain.

Emerging travel technologies and digital solutions in tourism

Gain insight into how travel companies are adopting cutting-edge tools to optimize operations, personalize customer experiences, and expand their reach. Our reporting highlights the latest product rollouts, platform integrations, and strategic tech investments from startups and established players alike, offering a deep look at the evolution of travel commerce and infrastructure.

Data, data and more data - the most valuable currency in hospitality
Opinion / Technology
Data, data and more data - the most valuable currency in hospitality
By Carson Booth - SnapShot | July 20, 2018
With massive amounts of data now available to hotels, it’s safe to say that all future technologies... Read More
Most voice assistants "unskilled" for travel planning and booking
News / Technology
Most voice assistants "unskilled" for travel planning and booking
By Michael Coletta | July 20, 2018
For all the skills in Amazon's Alexa voice marketplace (30,000 and counting), the majority can still... Read More
Google faces €4.34 billion fine over Android dominance
News / Technology
Google faces €4.34 billion fine over Android dominance
By Marisa Garcia | July 19, 2018
The European Commission is fining Google €4.34 billion for what the Commission considers illegal... Read More
Booking.com tests marketplace offering third party technology
News / Technology
Booking.com tests marketplace offering third party technology
By Linda Fox | July 19, 2018
Booking Holdings is piloting a service that offers access to third party technology platforms for its... Read More
conversational hospitality op-ed Benbria
Opinion / Technology
We need to talk: Conversational hospitality and the guest experience
By Jordan Parsons - Benbria | July 18, 2018
In 2016, Chris Messina, the inventor of the hashtag, published a post on Medium dubbing a new trend... Read More
Amadeus tackles the psychology of conversion
News / Technology
Amadeus tackles the psychology of conversion
By Marisa Garcia | July 18, 2018
Amadeus has published a report which shines a light on traveller motivation and the cognitive... Read More
Taking the baggage out of luggage: how Stasher used search to scale up
News / Technology
Taking the baggage out of luggage: how Stasher used search to scale up
By PhocusWire | July 18, 2018
This is a viewpoint by Alessandra Alari, head of search at Google UK. Whenever a holiday comes around,... Read More
Utrip claims new tool brings travel planning closer to Netflix and Amazon models
News / Technology
Utrip claims new tool brings travel planning closer to Netflix and Amazon models
By Linda Fox | July 17, 2018
Utrip, a personalization platform for travel, has been testing a destination discovery experience... Read More
Consumers want chatbots to feel human, not look human
News / Technology
Consumers want chatbots to feel human, not look human
By Marisa Garcia | July 17, 2018
A new study by CapGemini finds that consumers are ready to embrace AI support, and that AI... Read More
Making the leap from tech dependent to tech savvy
News / Technology
Making the leap from tech dependent to tech savvy
By PhocusWire | July 17, 2018
This is a viewpoint by Margaret Ady, co-founder of Apaleo. Patrick Fisher of Thomson Reuters notes in... Read More
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Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More