UK-based travel system provider Multicom may have produced one of the more complicated flowcharts to emerge from the technology section at World Travel Market this week.
But the diagram is actually the east way to illustrate what the company has been working on for the past few months as it officially launches FaB3, an massively enhanced version of its FindandBook system for operators and agents.
The FaB3 is the overall system now provided by Multicom since it added a web content management system for B2B partners known as FaBrix and a booking management tool called Trips.
Exec director Andy Tidy says a pilot with agent consortium Advantage Travel Centres is complete and will be rolled out for those using its Travel Gateway network in the coming months.
A number of other unnamed clients are also interested and expected to switch to the larger system, managing director John Howell adds.
The existing FindandBook system is currently used by Thomas Cook and various parts of the TUI empire, as well as EasyJet.
Tidy says one of the central themes behind the wider FaB3 project is about making the management of bookings and customers more efficient for operators and agents.
A web-based system that allows for easier management of customer bookings is one of the most important demands coming from existing and new partners, Tidy says, especially with countless calls being made on existing systems to amend, upgrade or simply check details.