ChatGPT

PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

Tripadvisor, Viator expand AI partnerships with Claude, Alexa+
News / Technology
Tripadvisor, Viator expand AI partnerships with Claude, Alexa+
By Morgan Hines | April 23, 2026
Tripadvisor and Viator are expanding their AI efforts to support travel planning in Claude and Alexa+. Read More
EDreams introduces AI planner, ChatGPT app
News / Technology
EDreams introduces AI planner, ChatGPT app
By Morgan Hines | April 22, 2026
EDreams joins the string of travel brands with ChatGPT apps, including Expedia, Booking.com, Accor and more. Read More
Hyatt opens up ChatGPT to employees
News / Technology
Hyatt opens up ChatGPT to employees
By Linda Fox | April 20, 2026
Employees across finance, marketing and operations can access the artificial intelligence (AI) platform's capabilities to improve the customer experience. Read More
PhocusWire's travel tech news briefs: Omio, Mews, Spotnana and more...
News / Technology
PhocusWire's travel tech news briefs: Omio, Mews, Spotnana and more...
By PhocusWire | April 17, 2026
Keep up with all the latest people, partner and product news from around the global travel industry. Read More
Almosafer adds AI travel planning with ChatGPT app
News / Technology
Almosafer adds AI travel planning with ChatGPT app
By Morgan Hines | April 10, 2026
Almosafer joins the list of travel brands that have launched ChatGPT apps as it continues its AI efforts. Read More
The trust gap in agentic commerce and AI booking
News / Technology
The trust gap in agentic commerce and AI booking
By Morgan Hines | April 9, 2026
Payments architecture is evolving as AI giants, travel brands seek to enable AI-powered booking. Read More
OpenAI’s shift shows travel is too complex for quick-fix distribution
News / Technology
OpenAI’s shift shows travel is too complex for quick-fix distribution
By Morgan Hines | March 10, 2026
According to a report from The Information, OpenAI has moved purchasing to ChatGPT apps. Read More
Lighthouse introduces ChatGPT app for direct hotel booking
News / Technology
Lighthouse introduces ChatGPT app for direct hotel booking
By Morgan Hines | March 4, 2026
Powered by Connect AI from Lighthouse, The Hotels Network app in ChatGPT is open to hotels across the world. Read More
Skyscanner launches flights app in ChatGPT
News / Technology
Skyscanner launches flights app in ChatGPT
By Morgan Hines | February 27, 2026
Skyscanner joins Hyatt, Accor, MakeMyTrip, Expedia, Booking.com and others in launching its ChatGPT app. Read More
Awaze unveils ChatGPT app as part of £45M modernization effort
News / Technology
Awaze unveils ChatGPT app as part of £45M modernization effort
By Linda Fox | February 24, 2026
The app initially features the Cottages.com brand and enables travelers to use conversational search to find suitable properties with live availability and pricing. Read More
Wyndham working across AI platforms to drive direct bookings
News / Online
Wyndham working across AI platforms to drive direct bookings
By Linda Fox | February 20, 2026
Wyndham's CEO Geoffrey Ballotti discussed how the company's AI initiatives will help customers find its properties, boost the guest experience and increase direct bookings. Read More
Booking Holdings sees 20% rise in travelers booking multiple trip components
News / Online
Booking Holdings sees 20% rise in travelers booking multiple trip components
By Morgan Hines | February 18, 2026
The company also saw continued growth in both the U.S. and Asia in Q4 2025. Read More
India-based MakeMyTrip, Ixigo working with OpenAI to expand AI capabilities
News / Technology
India-based MakeMyTrip, Ixigo working with OpenAI to expand AI capabilities
By Abby Crotty | February 18, 2026
The travel companies are working with the U.S. AI giant to advance trip planning and AI capabilities across their platforms. Read More
Google testing ad formats for travel in AI Mode
News / Online
Google testing ad formats for travel in AI Mode
By Linda Fox | February 13, 2026
Google is testing ad formats in retail and said similar tests were happening in other industries such as travel. Read More
Airbnb confirms hotels expansion plans amid 'strong' early momentum
News / Online
Airbnb confirms hotels expansion plans amid 'strong' early momentum
By Morgan Hines | February 12, 2026
Airbnb reported solid Q4 and full-year results and shared updates on its progress in the hotel vertical. Read More
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