Voice technology has been one of the hottest topics of 2018, as both Google and Amazon ramp up their activity in the space, brands develop
voice capabilities and consumers buy devices at a quickening pace.
PhocusWire even devoted an entire month of coverage to voice tech and its associated challenges and opportunities.
Volara is one of the leading companies developing
voice-based conversation-management software and a secure integration hub for the
hospitality industry.
At the Phocuswright Conference, Volara CEO David Berger provided
his take on innovative ways voice can be used to improve the travel experience.
While many of the existing voice integrations have focused
on concierge-style services in hotel rooms, Berger believes the true value will
come when travel brands create contextually relevant, conversational
interactions with travelers throughout their journeys.
Tech Talk: Voice in Travel - Is It All Talk?
Later Berger joined us in the PhocusWire studio to discuss more
about the potential for voice technology, Volara’s work with Marriott and why
security and privacy are two of the most critical issues for the future.
PhocusWire @ Phocuswright 2018 - Volara on the promise of voice tech for travel