The Internet may or may not be ruining travel journalism, but the Web and user-generated content sure leave corporations and their leadership with no place to hide.
That's evident from Glassdoor.com's Q3 CEO Watch List Report, which enables a company's employees to anonymously rank their boss.
United Airlines' Glenn Tilton, chairman, president and CEO, was Glassdoor.com's third-lowest rated CEO -- among all the CEOs evaluated -- and the worst in the eyes of employees among travel companies ranked in Glassdoor.com's latest report.
For a sampling of the reviews, here's a comment from one of Tilton's pilots, based in Denver.
United AirlinesPilot in Denver, CO: (Current Employee)
ProsI enjoy being a pilot. United's incompetence aside I find being a pilot rewarding. There is a high level of satisfaction knowing you got a few hundred passengers safely to there destination.ConsUnited has the worse management of any airline. The treat there employees with disrespect and have little interest in changing their ways. Upper management have no idea how to manage employees, the airlines assets or money.Advice to Senior ManagementUnited management should listen to their employees. The ceo should leave his office once in a while and actually show up at the airport or on an airplane.
Some employees at other travel companies actually like their bosses.
Continental's
Larry Kellner, was the 12th highest-ranked CEO, Marriott's
Bill Marriott Jr. was 16th, and Disney CEO
Robert Iger was 18th. (Disney is more a media than a travel company, but I included it anyway.)
Can anyone boot up and trash Tilton on Glassdoor.com?
The company states that it "requires all our users to verify their account via email before any of their posts are shared with the community. This verification allows us to put measures in place to identify any suspicious users or posts (even if those cases are the exception rather than the rule). These measures, combined with an active employee community and our commitment to review every post before it appears on the site, allow us to have the confidence that our information is really from employees."
Tnooz recently reported that
TripAdvisor is mulling introducing user-generated content for flights, an idea that could raise the ire of some airlines with poor customer service.
I doubt TripAdvisor would consider enabling airline employees to dish on their CEOs.
However, all in favor of Glassdoor.com syndicating its content to TripAdvisor, please raise your hands.