Travel Industry Technology Trends

PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with technology, featuring news, analysis, interviews, research and more.

Technology is at the heart of transformation across the travel and tourism sector. From AI and automation to blockchain, biometrics, and cloud infrastructure, PhocusWire covers the key travel industry technology trends driving innovation and disruption across every segment of the travel value chain.

Emerging travel technologies and digital solutions in tourism

Gain insight into how travel companies are adopting cutting-edge tools to optimize operations, personalize customer experiences, and expand their reach. Our reporting highlights the latest product rollouts, platform integrations, and strategic tech investments from startups and established players alike, offering a deep look at the evolution of travel commerce and infrastructure.

Thomson brings multi-user VR experience to new concept store
News / Technology
Thomson brings multi-user VR experience to new concept store
By Martin Cowen | July 10, 2017
Thomson has added a new concept store to its 600-strong retail estate in the UK which includes the use... Read More
Mobile app startups - 4Suites, Sidewalk, Tourist App
News / Technology
Mobile app startups - 4Suites, Sidewalk, Tourist App
By PhocusWire | July 10, 2017
This is a regular roundup of some of the latest mobile application startup launches in travel covering... Read More
Qantas pushes concierge bot out after home market trials
News / Technology
Qantas pushes concierge bot out after home market trials
By Marisa Garcia | July 6, 2017
Qantas has launched its Concierge bot service in North America, UK and Hong Kong, after successful... Read More
How American Airlines discovered more is more in mobile design
News / Technology
How American Airlines discovered more is more in mobile design
By Linda Fox | July 5, 2017
Adding more steps to the booking flow tends to increase complexity and leads to abandoned purchases so... Read More
Why travel brands should be investing in chatbots, now
From Our Partners / Technology
Why travel brands should be investing in chatbots, now
By Sponsored Content | July 4, 2017
It is common in the consumer marketing world to engage with customers where they pass their time,... Read More
Tech innovation is why bleisure is happening
News / Technology
Tech innovation is why bleisure is happening
By Viewpoints | July 4, 2017
As technology grows and continues to infiltrate every aspect of our lives, it increasingly blurs the... Read More
Fliggy, the online travel platform you (probably) haven't heard of
News / Technology
Fliggy, the online travel platform you (probably) haven't heard of
By Linda Fox | July 3, 2017
Any airline folk that haven't heard of Fliggy, formerly Alitrip, might want to take note sooner rather... Read More
Hotel and OTA mobile sites are works of friction
News / Technology
Hotel and OTA mobile sites are works of friction
By Martin Cowen | July 3, 2017
HEDNA's mobile working group has identified and quantified "customer friction" in the context of... Read More
Bike sharing schemes – how to solve the final mile problem
News / Technology
Bike sharing schemes – how to solve the final mile problem
By Timothy O'Neil-Dunne | June 30, 2017
I am a recreational cyclist. I am sure many other people are too. It’s fun to find a nice place to... Read More
Startup pitch: Uptaste helps tourists to find places to eat nearby
News / Technology
Startup pitch: Uptaste helps tourists to find places to eat nearby
By Linda Fox | June 28, 2017
Uptaste is a new brand emerging in the competitive tours and activities sector. The service helps... Read More
Sponsored Content
From Our Partners
Every link in the booking chain is a compliance risk—and now AI agents have added one more
October 27, 2026
Every link in the booking chain is a compliance risk—and now AI agents have added one more
As AI streamlines booking processes, it adds complexity to tax compliance, with information often lost... Read More
The journey is fragmented. Care shouldn’t be.
October 21, 2026
The journey is fragmented. Care shouldn’t be.
New research from Allianz Partners highlights how travel protection and proactive support during... Read More
How adventure travel can help brands meet changing traveler expectations
October 15, 2026
How adventure travel can help brands meet changing traveler expectations
As travelers seek more immersive experiences, adventure travel offers brands new opportunities to... Read More