Loyalty

News / Online

Trust, AI acceleration, diversity to shape the future of travel

By Morgan Hines | June 26, 2026

Travel industry stakeholders from various sectors shared their takes on what will impact travel’s future at HBX Group’s MarketHub Americas event. Read More

News / Technology

Business travel buyers look to AI for help managing disruption

By Cathy Walsh | June 23, 2026

Separate surveys from Business Travel Show Europe and TravelTech Show highlight growing investment in artificial intelligence as travel companies look to manage disruption, improve traveler experiences... Read More

News / Technology

Cutting through the AI noise: Hospitality's next era

By Morgan Hines | June 22, 2026

Stakeholders from Aimbridge Hospitality, In2 Consulting, Wyndham and Another Star shared their thoughts on the AI era at HITEC 2026 Read More

News / Finance

RealTime Reservation acquires STAY, targeting end-to-end guest experience

By Cathy Walsh | June 17, 2026

The deal brings together pre-arrival commerce and in-stay engagement capabilities as hotels look to drive ancillary revenue and deepen guest relationships. Read More

News / Distribution

Cloudbeds, Journey partner to help independent hotels compete with brand loyalty programs

By Cathy Walsh | June 11, 2026

Journey’s AI-driven loyalty engine will be integrated into the Cloudbeds platform, giving independent properties a new way to incentivize direct bookings. Read More

News / Technology

PhocusWire's travel tech news briefs: Airbnb, Yotel, IHG and more...

By PhocusWire | June 5, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Technology

Are hotel CEOs overestimating their AI edge?

By Matthew Parsons | June 2, 2026

Hotel brands are touting AI as a competitive advantage, but long-term differentiation may hinge on data, execution speed and control over distribution. Read More

News / Startups

Meet the 17 finalists of the 2026 Global Startup Pitch

By PhocusWire | May 29, 2026

Finalists will compete in person at Phocuswright Europe, and winners from each region will deliver showcase presentations at WiT Singapore. Read More

From Our Partners / Online

AI-powered, human-led: Scaling trust in travel

By Andrés Spitzer, Civitatis | May 26, 2026

AI may power travel’s next operating model, but trust will depend on human judgment, empathy and connection as automation reshapes the traveler experience. Read More

News / Online

Airbnb's updates build towards wider personalization and community ambitions

By Linda Fox | May 20, 2026

Airbnb's AI-driven app updates and additions to Services and Experiences point to its wider strategy. Read More

News / Online

Expedia Group moves advertising unit under CMO Jochen Koedijk

By Morgan Hines | May 18, 2026

The move continues Expedia Group's reorganization following the merger of its B2B and supply businesses. Read More

From Our Partners / Distribution

Why travel is the new battleground for bank loyalty

By Dakota Smith, HTS | May 12, 2026

Travel rewards are reshaping bank loyalty as consumers seek more value, flexibility and ways to offset rising trip costs through credit card travel portals. Read More

Opinion / Technology

Agentic commerce in travel: Who wins, who loses and what to do about it

By Mario Gavira | May 11, 2026

Mario Gavira argues that travel companies face sharply different levels of exposure to agentic AI disruption, with loyalty, unique inventory and human expertise emerging as key defenses. Read More