Customer Relationship Management

Interview / Startups

The Phocuswright Conference 2025 Launch Innovator: Acai Travel

By PhocusWire | December 1, 2025

Acai Travel received the People's Choice Award as part of Phocuswright’s Launch: Innovation program. Read More

News / Online

Evolve acquires Guestworks portfolio from Vacasa

By Abby Crotty | November 26, 2025

One thousand Guestworks homeowners are included in the asset purchase. Read More

News / Technology

PhocusWire's weekly travel tech news briefs: Cloudbeds, Delta, Selfbook and more...

By PhocusWire | November 24, 2025

Here's our roundup of the people, product and partner news from the global travel industry this week. Read More

News / Technology

AI at sea: How cruise lines are turning generative tech into practical tools

By Marisa Garcia | November 13, 2025

Cruise lines are increasing AI use, exploring marketing automation, guest personalization and data integration. Read More

From Our Partners / Online

What’s next for hospitality? 3 game-changing trends for 2026

By Joerg Schuler - Amadeus Hospitality | November 11, 2025

Three powerful forces—smarter technology, personalization and wellness and the growing influence of local events—are reshaping how hotels operate and connect with guests, and the implications should be... Read More

News / Technology

Juniper Group adds Inspiretec in latest travel tech acquisition

By Abby Crotty | November 3, 2025

So far this year, Juniper Group has also acquired InteRES, RezMagic and BMF. Read More

News / Technology

How gen AI is reinventing voice technology in travel

By Matthew Parsons | October 15, 2025

Several travel companies are exploring the future of voice technology, covering customer service and business operations through to real-time translation and conversational booking. Read More

News / Technology

Why AI agents fall short in fragmented hospitality tech—And how MCP fixes this

By Stephan Wiesener - Apaleo | October 10, 2025

Apaleo founder and CTO Stephan Wiesener says MCP is the breakthrough that will turn AI agents from concept into practical, daily operations. Read More

From Our Partners / Online

How AI is redefining the modern hotel guest journey

By Hospitality Solutions | September 25, 2025

Discover how artificial intelligence is helping hoteliers do more with less, converting lookers to bookers while elevating the guest experience. Read More

News / Technology

Exploring the intersection of digital identity and AI in travel

By Abby Crotty | September 22, 2025

In the fifth and final installment of The New Age(nts) Trend Series, panelists discussed the future of generative AI, autonomous agents and digital ID in travel. Read More

From Our Partners / Technology

Hotels and innovation—keeping guests and staff center stage

By Chelsea Salamone - Thayer Investment Partners | September 17, 2025

Ultimately, hospitality tech must never lose sight of the human element inherent in a terrific guest experience. Read More

Opinion / Online

How travel giants, banks are rewriting the rules of customer loyalty

By Mario Gavira | September 16, 2025

Travel companies are transforming into financial services platforms, banks are morphing into travel agencies and loyalty programs are becoming sophisticated investment vehicles. Read More

News / Online

Fragmented data, siloed systems: How hotels can move forward

By Abby Crotty | September 11, 2025

A recent study found 49% of hoteliers struggle to access data they need for revenue and operational decisions. Read More

Interview / Startups

Startup Stage: Maison wants to use AI to provide seamless asssitance for guests

By Abby Crotty | August 28, 2025

Maison offers an AI operating system for hotels and hospitality systems, giving guests access to 24/7 customer service via a chatbot. Read More

News / Online

Addressing rising customer acquisition costs in travel

By Abby Crotty | August 21, 2025

According to a survey of approximately 270 respondents across the travel industry, customer acquisition costs were up approximately 35% from 2022 to 2025, while customer lifetime value was up just 4.5%.... Read More

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