Customer Relationship Management

Opinion / Technology

Shorter booking windows require smarter marketing: How AI can transform travel campaigns

By Ryan Fitzgerald - Net Conversion | December 29, 2025

As consumer booking behavior shifts, Net Conversion CEO and co-founder Ryan Fitzgerald discusses the need for travel marketers to adjust. Read More

News / Technology

PhocusWire's weekly travel tech news briefs: Travelport, Clear, United Airlines and more...

By PhocusWire | December 19, 2025

Here's our roundup of the people, product and partner news from the global travel industry this week. Read More

Interview / Online

The Phocuswright Conference 2025 Launch Innovator: Vio.com

By PhocusWire | December 17, 2025

According to Vio.com founder and CEO Oz Har Adir, the platform "turns price volatility into a value creator." Read More

News / Technology

Canary, Wyndham add AI Voice technology for franchisees

By Abby Crotty | December 10, 2025

Canary's AI-powered solution handles inbound guest calls, providing booking support and answering guest questions. Read More

News / Online

Duve secures $60M in Series B funding

By Abby Crotty | December 9, 2025

The fresh capital will support global expansion and AI developments. Read More

Interview / Startups

The Phocuswright Conference 2025 Launch Innovator: Acai Travel

By PhocusWire | December 1, 2025

Acai Travel received the People's Choice Award as part of Phocuswright’s Launch: Innovation program. Read More

News / Online

Evolve acquires Guestworks portfolio from Vacasa

By Abby Crotty | November 26, 2025

One thousand Guestworks homeowners are included in the asset purchase. Read More

News / Technology

PhocusWire's weekly travel tech news briefs: Cloudbeds, Delta, Selfbook and more...

By PhocusWire | November 24, 2025

Here's our roundup of the people, product and partner news from the global travel industry this week. Read More

News / Technology

AI at sea: How cruise lines are turning generative tech into practical tools

By Marisa Garcia | November 13, 2025

Cruise lines are increasing AI use, exploring marketing automation, guest personalization and data integration. Read More

From Our Partners / Online

What’s next for hospitality? 3 game-changing trends for 2026

By Joerg Schuler - Amadeus Hospitality | November 11, 2025

Three powerful forces—smarter technology, personalization and wellness and the growing influence of local events—are reshaping how hotels operate and connect with guests, and the implications should be... Read More

News / Technology

Juniper Group adds Inspiretec in latest travel tech acquisition

By Abby Crotty | November 3, 2025

So far this year, Juniper Group has also acquired InteRES, RezMagic and BMF. Read More

News / Technology

How gen AI is reinventing voice technology in travel

By Matthew Parsons | October 15, 2025

Several travel companies are exploring the future of voice technology, covering customer service and business operations through to real-time translation and conversational booking. Read More

News / Technology

Why AI agents fall short in fragmented hospitality tech—And how MCP fixes this

By Stephan Wiesener - Apaleo | October 10, 2025

Apaleo founder and CTO Stephan Wiesener says MCP is the breakthrough that will turn AI agents from concept into practical, daily operations. Read More

From Our Partners / Online

How AI is redefining the modern hotel guest journey

By Hospitality Solutions | September 25, 2025

Discover how artificial intelligence is helping hoteliers do more with less, converting lookers to bookers while elevating the guest experience. Read More

News / Technology

Exploring the intersection of digital identity and AI in travel

By Abby Crotty | September 22, 2025

In the fifth and final installment of The New Age(nts) Trend Series, panelists discussed the future of generative AI, autonomous agents and digital ID in travel. Read More

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