Customer Relationship Management

From Our Partners / Online

Decoding online shopping: Travel and hospitality consumer trends for 2025

By AB Tasty | August 18, 2025

Find out where consumers get inspiration for new travel plans, what leads them to abandon their cart or booking, what types of AI tools can make the online experience easier and more. Read More

News / Technology

PhocusWire's weekly travel tech news briefs: OYO, Hostaway, Duffel and more...

By PhocusWire | August 8, 2025

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Technology

The evolution of CRM in hotels

By Linda Fox | August 1, 2025

Executives from Penta Hotels and Smart Host discussed customer relationship management and the challenges of merging legacy data with new data in the PhocusWire studio. Read More

News / Technology

European hotels show interest in AI but gaps remain

By Abby Crotty | July 11, 2025

A survey of over 1,500 European hotels confirmed there is interest in AI, but uptake is stalled by practical challenges. Read More

News / Technology

AI for hoteliers: What we heard at HITEC 2025

By Abby Crotty | July 7, 2025

Industry professionals shared their thoughts on how AI is being used in the hotel sector—and why hoteliers are hesitant to really dive in. Read More

News / Technology

TravelTech Show names Acai winner of Trailblazer Awards

By Morgan Hines | July 3, 2025

Acai competed with four other finalists, including Spark, Trawelt, Travel Intelligence and Zetexa, in a “Dragons’ Den” style travel technology innovation showcase. Read More

News / Technology

Chatlyn lands €8M to improve hotel-guest communication

By Linda Fox | June 26, 2025

The guest communication specialist plans to use the funds for geographic expansion, recruitment and to drive product innovation. Read More

News / Online

Canary Technologies secures $80M to scale AI capabilities

By Abby Crotty | June 12, 2025

The latest round of funding brings the company's total valuation to $600 million. Read More

News / Online

CRM platform Tern acquires travel advisor services provider Lucia

By Morgan Hines | June 11, 2025

Lucia’s team will become part of Tern, with Grace Van Hollebeke, founder and CEO of Lucia, becoming the company's head of marketing and services. Read More

News / Technology

How AI is quietly transforming the vacation rental industry

By Matthew Parsons | June 11, 2025

The vacation rental sector is working to optimize AI while also preparing for the next wave of innovation. Read More

News / Startups

Acai Travel receives investment from Amadeus Ventures

By Abby Crotty | June 2, 2025

The investment will be used to reduce operational costs and enhance the travel experience, Acai's CEO said. Read More

News / Technology

From dirty data to performing miracles - hotel approaches to AI

By Linda Fox | May 5, 2025

Executives from Choice Hotels, Ennismore and Revinate shared tips on how to effectively use AI—and how to avoid pitfalls—at a hospitality industry event last week. Read More

Opinion / Technology

How AI bridges the gap between insight and action

By Markus Stumpe - AIntensify | April 7, 2025

AIntensify CEO Markus Stumpe explores the importance of a specialist approach to AI adoption. Read More

News / Technology

PhocusWire's weekly travel tech news briefs: airBaltic, Hostaway, Smartvel, TravelPerk and more...

By PhocusWire | April 4, 2025

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

Interview / Startups

STARTUP STAGE: GeoVero helps hotels gather guest feedback

By Linda Fox | January 27, 2025

The U.S.-based startup, which was founded in early 2024, aims to help hotels turn satisfied guests into advocates to boost reputation and increase bookings. Read More

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