Ctrip adds Splyt’s global ride-hailing to its mobile app

Ctrip customers can now use the online travel agency's app to book on-demand transportation in more than 1,000 cities around the world.

The new service is the result of a partnership between Ctrip and Splyt, a London-based startup that operates an on-demand mobility marketplace.

Splyt allows users to request rides through companies such as Careem, Gett and Cabify.

With this integration, Chinese travelers can instantly book transportation from Splyt's participating operators without having to download any other apps.

Payments are handled in the Ctrip app and users pay with their local currency.

“With an ever-improving digital infrastructure, coupled with increasing disposable income and fewer visa restrictions, the Chinese outbound tourism market has significantly increased over the last few years,” says Chris An, head of Ctrip's international ground transportation department.

“Our customers rightly demand the very best service, and with this new partnership, they will be able to access a comprehensive, tailored and convenient ride-hailing marketplace without ever needing to leave our app. As a one-stop shop model, Ctrip strives to provide the best quality service, and this integration will change our travelers’ experiences entirely.”

Ctrip users will also have access to in-app chat with auto-translation, facilitating communication between passengers and drivers who may not speak the same language.

“We are thrilled to partner with one of the world’s largest online travel agencies, giving their global customer base easy access to the world’s first integrated mobility marketplace,” says Splyt CEO Philipp Mintchin.

“The number of outbound trips from Chinese tourists hit 131 million in 2017, making China the largest source of outbound tourists in the world. By unlocking a truly international inventory, we are revolutionising travelling abroad for Ctrip customers and cementing our commitment to the Asian market.”