Jetstar Australia has moved quickly to warn customers of a round of multiple fake Facebook profiles using its brand name.
Fake Facebook pages supposedly belongin to the Australian low cost carrier offer free flights and ask fans to tag five of their friends in the comments section.
Once a user clicks on one of the posts they are then asked to enter personal details. It is unclear at this stage if any customer has fallen victim to any personal ID scam.
Whilst there are a number of comments from users that highlight the post as scam, many users have shared the page and tagged their friends in the comments.
For example, a fake Jetstar Australia page's (see below) post attracted an additional 30+ fans, 60+ shares and 30+ likes in a space of 30 minutes.
Jetstar Australia posted a picture in its official Facebook page highlighting its huge fan count of 320K+ and alerting users about the low followers/fans of fake pages.
Jetstar Australia has reported a total of 14 fake Jetstar profiles, according to its post in its Facebook page:
"We’re really popular this week! Since Friday we've reported 14 fake Jetstar Australia pages and profiles to Facebook.
"Facebook is in the process of taking those scams down but, in the meantime, please be careful online.
"If you see an offer or promotion that claims to be from us, click-through to the page it’s coming from. Scammers can steal our logo but they can’t get over 320,000 likes on their pages before Facebook takes them down If the number highlighted below isn't at least that high, then you’re looking at a scam.
"If you have mistakenly given these scammers your account or credit card details, please contact your bank or financial institution immediately.
"Finally, a huge thank-you to everyone who’s alerted us to these scams! We really appreciate it."
The scam/fake attacks didn't stop with the social media channel. The protagonists have been known to call people directll to inform them they won Jetstar vouchers, according to a post by Jetstar in its Facebook page. It also adviced its customers to contact their banks in case users have shared any account or credit card details.
Jetstar Australia has not responded to further requests for comment.
UPDATE
Jetstar Australia told Tnooz,
"All 14 fakes pages reported to Jetstar have now been taken down by Facebook. In recent months we’ve seen that no major Australian airline has been immune from these types of scams and it’s a fair bet they aren’t going to disappear anytime soon. The best strategy against these scams is to raise awareness among customers and that’s precisely why we’ve posted alerts to our Facebook page.
"We have heard reports of some customers liking or sharing fake Jetstar Australia Facebook posts but no reports of accounts being compromised."