Vouch expands to Europe as it raises $1.1M seed round

Singapore-based Vouch, a PhocusWire Hot 25 Startup of 2021, has raised a $1.1 million seed round led by Forge Ventures and angel investors.

Vouch provides artificial intelligence and chatbot-based solutions for hotels to streamline operations and enhance the guest experience. 

Hotel guests scan a QR code on their mobile phones to check-in, order food and beverage, make room requests, book usage of the pool or gym and get answers to questions – eliminating the need for them to download an app or have face-to-face conversations.

Founded in 2016, the company says it is now used by hotels accounting for 25% of the rooms in Singapore, with brands such as Frasers Hospitality, Pan Pacific Group and Hyatt Hotels.

The company also operates in Indonesia and South Korea, and now it will open operations in London with plans to expand across Europe.

“There is a genuine need for a solution that helps hotels improve manpower efficiency and the pandemic has accelerated this need,” says Joseph Ling, Vouch founder and CEO. 

“Our vouchconcierge.com plan this year is to expand aggressively into new markets that will benefit most from a productivity platform like ours, namely Hong Kong, Macau, South Korea and the United Kingdom.”

In addition to hotels, Vouch provides its technology to attractions and shopping malls. 

“I believe that the world has changed structurally in meaningful ways, and I am confident that the innovations Vouch brings to the market will help its customers adapt and thrive in the new world,” says Tiang Lim Foo, co-founder and partner at Forge Ventures.