Payments in travel have moved far beyond a back-office
function and are now central to how leisure and business travelers evaluate the
overall journey.
Expectations shaped by everyday consumer experiences are
driving demand for faster, more seamless and more personalized transactions,
while companies are pushing for better data, easier reconciliation and stronger
control. As financial services and travel technology continue to converge, the
ability to reduce friction across regions, channels and payment methods is
emerging as a competitive advantage for the industry.
In a conversation in the PhocusWire studio at The Phocuswright Conference,
UATP SVP of commercial Zach
Ornelas shared his perspective on how evolving traveler behavior is influencing
payment strategy. He discussed the importance of trust, regional relevance and
bridging legacy systems with modern fintech solutions as airlines and travel
platforms modernize their payment ecosystems.
Watch the full discussion below.
From our partners at The Phocuswright Conference 2025: UATP