Guesty, a property management software platform for the
short-term rental and hospitality industry, has launched two
new artificial intelligence-powered features -an AI Assistant website builder and ReviewSmart
AI. In July the company launched an AI tool to automate guest communications - ReplyAI.
Guesty’s AI Assistant enables property
managers to create websites using generative AI to streamline the process, while ReviewSmart AI is an intelligent analytics
tool that categorizes negative guest reviews into actionable insights.
To ensure a consistent positive guest experience, ReviewSmart
AI organizes customer feedback into key categories including noise,
cleanliness, check-in, communication and guest expectations. This allows
property managers to identify and address issues along with track and trend an improved
quality of service.
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In addition, this new tool saves time by automating the
review analysis process and empowers property managers to make data-driven
decisions that enhance operations for increased guest satisfaction.
"Our commitment is to
consistently enhance our platform, making it easier for property managers to
optimize bookings, streamline operations, and elevate the guest experience. The
response from our users so far has been incredibly enthusiastic. More and more,
property managers are recognizing the benefits of brand building, and we look
forward to continuing to deliver the valuable tools that empower them to grow
their brand simply and effectively. AI-driven efficiency is essential for
property managers, ensuring they have the time to focus on what they do best:
providing a best-in-class guest experience," said Amiad Soto, CEO of Guesty.
The company said since the beta launch, the AI assistant has been adopted by 25% of
Guesty’s website builder users and ReviewSmart AI is one of the platform’s more
popular dashboards among its advanced users.
In April Guesty raised $130 million in Series F funding.