Hotels and resorts – especially independents – are facing skyrocketing costs of distribution on third-party channels, cutting in to your margin and overall success.
The key to overcoming this challenge is simpler than you think.
By leveraging your direct channel with a few proven technologies and processes, you will drive more mobile business, increase your RevPAR and ultimately reduce your reliance on OTAs.
Plus, you will capture more data about your guests, increase satisfaction and loyalty, and increase guest lifetime value.
See how you stack up with current industry benchmarks. Hear real examples from the hotels and resorts themselves who have used these solutions and generated millions in previously undiscovered revenue for their bottom line.
In this webinar you will learn:
- recognizing the low hanging fruit
- inbound voice channel optimization
- 7 non-negotiables for reservations
- outbound selling automation techniques
- CRM lead management
- formula for calculating revenue growth with these tactics
Panelists for this FREE webinar are:
- Michelle Marquis, VP marketing and strategic initiatives, NAVIS
- Brise Carpenter, client success manager, NAVIS
- Kevin May, editor and moderator, Tnooz
This webinar took place on Tuesday 9 December 2014
Recording and slides:
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NB: Hotel manager image via Shutterstock.