Travel Industry Technology Trends

PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with technology, featuring news, analysis, interviews, research and more.

Technology is at the heart of transformation across the travel and tourism sector. From AI and automation to blockchain, biometrics, and cloud infrastructure, PhocusWire covers the key travel industry technology trends driving innovation and disruption across every segment of the travel value chain.

Emerging travel technologies and digital solutions in tourism

Gain insight into how travel companies are adopting cutting-edge tools to optimize operations, personalize customer experiences, and expand their reach. Our reporting highlights the latest product rollouts, platform integrations, and strategic tech investments from startups and established players alike, offering a deep look at the evolution of travel commerce and infrastructure.

My Method... How MacDonald Hotels reaped revenue from chatbot integration
Opinion / Technology
My Method... How MacDonald Hotels reaped revenue from chatbot integration
By Tiago Araujo - Hijiffy | July 8, 2022
MacDonald Hotels integration of HiJiffy saw an 80% customer satisfaction rating and a boost in... Read More
etihad-nft-collection
News / Technology
Etihad launches NFT collection tied to loyalty program
By Mitra Sorrells | July 7, 2022
Etihad says it will offset the carbon footprint of the project and use proceeds from the sale of the... Read More
RouteRank snapped up by Netcetera for multimodal push
News / Technology
RouteRank snapped up by Netcetera for multimodal push
By Linda Fox | July 7, 2022
The companies plan to provide multimodal mobility solutions to Netcetera's customer base.... Read More
nft-ticketing-tours-experiences
Opinion / Technology
How NFTs can be used as “smart tickets” for travel experiences
By Hunter Abramson - Relic Tickets | July 6, 2022
Combining the convenience of mobile ticketing with the security measures of blockchain technology, NFT... Read More
Fires on all fronts as airlines fight to recover
News / Technology
Fires on all fronts as airlines fight to recover
By PhocusWire | July 5, 2022
Tamur Goudarzi Pour, CCO Swiss Air Lines and SVP channel management Lufthansa Group, discusses the... Read More
travel-digital-sita
News / Technology
More travelers embracing mobile, touchless technologies
By Kathryn Walson | July 1, 2022
Air passengers are adopting technology more on some stages of their journey than others, according to... Read More
NextPlay Technologies sells NextTrip to TGS Esports to streamline operations
News / Technology
NextPlay Technologies sells NextTrip to TGS Esports to streamline operations
By Kathryn Walson | June 30, 2022
NextPlay Technologies has agreed to sell its travel business, NextTrip Group, and its 51% ownership of... Read More
TravelTech Show 2022 event listing
Event / Technology
TravelTech Show 2022 event listing
June 29-30 2022
TravelTech Show (formerly Travel Technology Europe) unites thousands of senior travel technology... On Demand
navitaire-tripstack-partnership
News / Technology
Amadeus-owned Navitaire enables interlining via TripStack
By Mitra Sorrells | June 29, 2022
The partnership will enable Navitaire-hosted carriers to expand their flight network without the need... Read More
How a bad chatbot can wreck your travel brand
Opinion / Technology
How a bad chatbot can wreck your travel brand
By TTS | June 28, 2022
Chatbot International's Guillaume Laporte explains how travel companies can successfully... Read More
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Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
September 9, 2025
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
 In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More
Get real: The power of combining AI with authentic intelligence
August 19, 2025
Get real: The power of combining AI with authentic intelligence
Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More
Changing traveler patterns, evolving customer needs drive demand for travel insurance
May 6, 2025
Changing traveler patterns, evolving customer needs drive demand for travel insurance
Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More