Social Media

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Sabre outage hits airline reservation systems globally

By Sean O'Neil | August 5, 2013

A two-hour systems crash affected as many as 400 airlines and 100 airports. Some boarding passes had to be handwritten. Read More

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Must. Stay. Connected. Pictures, wifi and gadgets top the list for travellers

By Karthick Prabu | August 1, 2013

Can't switch off, it appears, as nine out of ten British travellers admit to spending up to four hours a day playing with various technology and gadgets on a trip. Read More

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Latest statistics in social customer care show reduction in average response time

By Nick Vivion | July 30, 2013

Social customer care analysis from Social Bakers reveals both a year-over-year increase in the quantity of questions answered on social media and a reduction in average response time for brands. Read More

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Marriott adds additional touchpoint with stylized trip sharing tool Tripographer

By Nick Vivion | July 29, 2013

Marriott Hotels has been on the warpath lately, working tirelessly to refresh and reinvent their brand. Now the company has released an additional touch point in the travel lifecycle. Read More

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Tint gets in on the travel like a local theme via Facebook

By Linda Fox | July 18, 2013

Tint, according to its founders, emerged out of an 'epiphany' for a website based on Facebook that would provide travel experiences with a more local feel Read More

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The travel marketing funnel is broken

By Sean O'Neil | July 16, 2013

Brian Solis, an Altimeter Group analyst, says that marketing departments need to think more in an ellipsis model for planning their campaigns to reach socially connected consumers. Read More

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Price, reviews and ratings: How consumers evaluate a hotel room purchase in a social world

By Viewpoints | July 11, 2013

Most industry insiders agree that social media impacts consumer buying behavior, but how it influences consumer buying behavior and hotel pricing has been the subject of much debate. Read More

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Google gets into recommendations on the go with its updated Maps app for Android

By Sean O'Neil | July 11, 2013

Google has updated its Maps app for Android devices. The app's new Explore feature suggests places to eat, shop, and sleep for travelers on the go. Offline maps have also been restored. Read More

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Know ye genotype: How to predict future behavior from past social media use

By Nick Vivion | July 10, 2013

Researchers from the University of California have come up with a novel approach to predictive analysis by parsing past behavior on social media. Read More

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Next phase dreamed up for Is Japan Cool campaign

By Linda Fox | July 8, 2013

If high-tech toilets and next gen vending machines were among those voted most cool in ANA's Is Japan Cool campaign last year, what will this latest phase bring? Read More

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THIS is social: Every service you need to know right now in one graphic

By Nick Vivion | July 2, 2013

Change is the only constant in the online frontier of social media, which is documented by the latest iteration of Brian Solis' Conversation Prism. Read More

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To share or not to share: more than half would in return for personalisation [INFOGRAPHIC]

By Linda Fox | July 1, 2013

Here's an interesting study that demonstrates how willing people are to share their personal information on social networks as well as with other websites Read More

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UPDATED: Intellectual property mayhem: the curious tale of two travelers, a quirky idea and a corporation

By Nick Vivion | June 25, 2013

The hashtag makeitright has been trending in recent days in the travel Twittersphere, as what appears to be a rather curious stand-off between a travel blogger and large company has unfolded. Read More

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Adara joins Facebook Exchange, deepens utility for travel brands

By Nick Vivion | June 24, 2013

Travel data provider Adara is deepening the utility of Facebook Exchange for travel brands by offering integrated re-targeting that allows travel brands to follow hot leads from around the Web onto... Read More

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Tree of (social media) life comes to Singapore airport

By Karthick Prabu | June 20, 2013

Airport officials in Singapore are leaving no stone unturned when it comes to trying to engage with passengers digitally as they pass through the terminals. Read More

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