Social Media

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HRS picks up the slack after Facebook axes deals service

By Linda Fox | September 2, 2013

When Facebook brought the curtain down on its deals offering, it left some businesses scratching their heads as to how to replace it Read More

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Marketers, personalisation needs more work but don't ditch brochures just yet

By Linda Fox | August 23, 2013

It seems there may be some gaps in what travel consumers want from digital channels and the perception from marketers of what they want. Read More

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Social media maintains lead as most rapid customer service channel

By Nick Vivion | August 22, 2013

New research shows social media's continued dominance as the most rapid form of customer service. Read More

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Spotsetter delivers human-powered personalized travel recommendations

By Nick Vivion | August 20, 2013

Mapping the places of the world via social media is at the core of Spotsetter, a new app that takes users' social networks and places them on a map interface. Read More

Webinars / Online

Tnooz-RKG FREE webinar - Discovering traveler intent through search and social

By PhocusWire | August 6, 2013

For some time, the industry has been talking about the demise of search and the rise of social. These changes have made for some dynamic strategies, but this is not about one channel versus another. Read More

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Sabre outage hits airline reservation systems globally

By Sean O'Neil | August 5, 2013

A two-hour systems crash affected as many as 400 airlines and 100 airports. Some boarding passes had to be handwritten. Read More

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Must. Stay. Connected. Pictures, wifi and gadgets top the list for travellers

By Karthick Prabu | August 1, 2013

Can't switch off, it appears, as nine out of ten British travellers admit to spending up to four hours a day playing with various technology and gadgets on a trip. Read More

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Latest statistics in social customer care show reduction in average response time

By Nick Vivion | July 30, 2013

Social customer care analysis from Social Bakers reveals both a year-over-year increase in the quantity of questions answered on social media and a reduction in average response time for brands. Read More

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Marriott adds additional touchpoint with stylized trip sharing tool Tripographer

By Nick Vivion | July 29, 2013

Marriott Hotels has been on the warpath lately, working tirelessly to refresh and reinvent their brand. Now the company has released an additional touch point in the travel lifecycle. Read More

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Tint gets in on the travel like a local theme via Facebook

By Linda Fox | July 18, 2013

Tint, according to its founders, emerged out of an 'epiphany' for a website based on Facebook that would provide travel experiences with a more local feel Read More

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The travel marketing funnel is broken

By Sean O'Neil | July 16, 2013

Brian Solis, an Altimeter Group analyst, says that marketing departments need to think more in an ellipsis model for planning their campaigns to reach socially connected consumers. Read More

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Price, reviews and ratings: How consumers evaluate a hotel room purchase in a social world

By Viewpoints | July 11, 2013

Most industry insiders agree that social media impacts consumer buying behavior, but how it influences consumer buying behavior and hotel pricing has been the subject of much debate. Read More

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Google gets into recommendations on the go with its updated Maps app for Android

By Sean O'Neil | July 11, 2013

Google has updated its Maps app for Android devices. The app's new Explore feature suggests places to eat, shop, and sleep for travelers on the go. Offline maps have also been restored. Read More

News / Online

Know ye genotype: How to predict future behavior from past social media use

By Nick Vivion | July 10, 2013

Researchers from the University of California have come up with a novel approach to predictive analysis by parsing past behavior on social media. Read More

News / Online

Next phase dreamed up for Is Japan Cool campaign

By Linda Fox | July 8, 2013

If high-tech toilets and next gen vending machines were among those voted most cool in ANA's Is Japan Cool campaign last year, what will this latest phase bring? Read More

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