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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

Expedia promises investigation over bait and switch allegation
News / Distribution
Expedia promises investigation over bait and switch allegation
By Kevin May | August 30, 2016
Expedia Inc says it will look in to whether its own regulations were followed correctly after being... Read More
KLM confirms it's an airline
News / Distribution
KLM confirms it's an airline
By Linda Fox | August 30, 2016
Dutch airline KLM, the carrier well known for its online antics, has unveiled 'It's An Airline' - its... Read More
Direct hotel bookings, loyalty and the clandestine world of closed user groups
News / Technology
Direct hotel bookings, loyalty and the clandestine world of closed user groups
By Viewpoints | August 26, 2016
Loyalty schemes have been front and centre in advertising campaigns from the large hotel chains this... Read More
eDreams Odigeo claims flight retailer accolade, celebrates year since losses
News / Distribution
eDreams Odigeo claims flight retailer accolade, celebrates year since losses
By Kevin May | August 26, 2016
European online travel agency group, eDreams Odigeo, has marked its fifth quarter in a row since it... Read More
TripAdvisor lists hotels on Google, Kayak, and Trivago, edging closer to meta metasearch
News / Distribution
TripAdvisor lists hotels on Google, Kayak, and Trivago, edging closer to meta metasearch
By Sean O'Neil | August 24, 2016
Over the past couple of months, TripAdvisor has been participating in Google's hotel metasearch... Read More
Airports and passengers in harmony - big opportunity for agencies to play a part
News / Technology
Airports and passengers in harmony - big opportunity for agencies to play a part
By Viewpoints | August 24, 2016
The value-add being delivered by travel agencies is dwindling, fast - and this is more acute for... Read More
In a first, Expedia promotes a hotel’s loyalty rates and rewards program
News / Distribution
In a first, Expedia promotes a hotel’s loyalty rates and rewards program
By Sean O'Neil | August 23, 2016
Expedia, Inc., is the first online travel intermediary to begin displaying a hotel chain's discounted... Read More
KLM wants flight transparency, adds reviews and ratings to search results
News / Online
KLM wants flight transparency, adds reviews and ratings to search results
By Kevin May | August 23, 2016
Netherlands-based airline KLM reckons it can enhance its relationship with passengers and improve... Read More
Direct hotel booking battle - a potted history [INFOGRAPHIC]
News / Distribution
Direct hotel booking battle - a potted history [INFOGRAPHIC]
By Kevin May | August 23, 2016
The seeds of the current face-off between hotels and intermediaries go back to the mid-1990s, when... Read More
Expedia, Travelocity, Orbitz, and Wotif quietly add natural language search to their homepages
News / Online
Expedia, Travelocity, Orbitz, and Wotif quietly add natural language search to their homepages
By Sean O'Neil | August 22, 2016
Last month, Expedia Inc quietly rolled out natural-language search to its platforms. The "Search... Read More
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