OYO Hotels and Homes is offering free insurance for customers that book its properties in
India directly through its app, website or in person.
The insurance covers situations such as baggage loss, outpatient
treatment and accidental death for the duration of the stay.
Coverage is offered through ACKO General Insurance and applies to guests
staying at OYO Hotels, OYO Home, OYO Townhouse, Collection O, SilverKey,
Capital O and Palette Resorts.
“Customer experience is our utmost priority and we
passionately work towards creating a hassle‐free and comfortable experience for
our guests,” says Gaurav Ajmera, OYO Hotels and Homes COO for India and South
Asia.
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“With the complimentary insurance offering, we are taking a step
forward in this direction. The unique feature which has never been offered
before in the Indian hospitality industry, designed in partnership with ACKO,
aims to cater to the unexpected, unplanned and isolated situations, that our
guests across 300-plus cities in the country, that choose OYO as their
preferred accommodation option, could face."
The company says the insurance also benefits hotel owners by providing
better guest satisfaction and driving repeat business.
Guests booking an OYO property in India can view their
insurance policy on the booking confirmation page or by logging into either the
OYO or ACKO websites with their mobile number.
"Delivered entirely digitally, from issuance to claim,
we expect this to solve key pain points in the hospitality sector. With OYO, we
have found a partner who is also passionate about delivering superior customer
experience and we are excited about the journey ahead,” says Varun Dua, CEO and
founder at ACKO General Insurance.
OYO says it will expand the insurance offering to other
categories and booking channels in the coming days.