Greyhound Lines gets into airplane mode with self-service kiosksNewsBy Dennis Schaal | April 1, 2011Share This article was originally published on Citing the path blazed by the airline industry, Greyhound Lines, one of the largest bus transportation providers in North America, plans to start deploying self-service kiosks.The bus line selected NCR to provide self-service kiosks, which would enable passengers to buy tickets or pick up tickets previously purchased online."The widespread global adoption of self-service in the aviation industry clearly illustrates the traveler's desire for self-service convenience," says Theresa Heinz, general manager of NCR Travel. "We believe greater efficiencies and brand loyalty can be derived by extending seamless multi-channel convenience to all modes of travel."Greyhound is ordering 150 kiosks, which will initially be rolled out in the Northeast and later will be introduced across the U.S.Greyhound says the kiosks will reduce wait-times for passengers purchasing bus tickets and will "free up employees to spend more time with customers who have more complex travel needs."NCR's self-service kiosks are also used by airlines, cruise lines and car rental agencies.