Artificial Intelligence

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News / Technology
Future traveler segments and the forces forging them
By Linda Fox | February 7, 2023
A new Amadeus study defines different groups of travelers and gauges their attitudes toward travel in 2033. Read More
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News / Technology
Airlines plan tech investment boost to drive efficiency
By Linda Fox | January 31, 2023
The latest SITA report on aviation technology reveals investment priorities including cybersecurity initiatives and cloud services. Read More
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Opinion / Technology
The power - and limitations - of ChatGPT for travel
By Lennart Dobravsky - Lufthansa Innovation Hub | January 30, 2023
Lufthansa Innovation Hub takes a deeper dive into ChatGPT and the opportunities it may present for the travel industry. Read More
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News / Technology
The evolution of in-room voice tech in hospitality
By Kathryn Walson | January 25, 2023
Voice assistants help short-staffed hotels by answering routine questions that the front desk would otherwise have to answer. They can also boost revenue by upselling spa services or future bookings,... Read More
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Interview / Startups
STARTUP STAGE: helps rentals filter out bad behaving guests
By Mitra Sorrells | January 23, 2023
The company uses AI to collect and analyze a mix of static and dynamic trust attributes related to a guest and then delivers the result to the partner systems in real time, in the form of a... Read More
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News / Online
Hospitality communication tech provider Akia secures $6M
By Kathryn Walson | January 20, 2023
Akia says its two-way communication platform, powered by artificial intelligence, helps hotelsp enhance guest engagement, while its process automation system increases staff efficiency and drives... Read More
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News / Online
Two chatbot companies serving travel secure funding for expansion
By Kathryn Walson | January 17, 2023
Dallas-based Inbenta has landed $40 million, while New York-based NLX has scored $4.6 million. Both companies cater to the travel sector, among other industries. Read More
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News / Technology
Airline retail and travel tech trends for 2023
By Mitra Sorrells | January 13, 2023
Research from Datalex finds airlines are prioritizing investments and strategies that enable modernized retailing, including moving away from legacy technology, increased use of artificial... Read More
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News / Technology
What will ChatGPT mean for the travel industry?
By Mitra Sorrells | January 12, 2023
Industry leaders from, Expedia Group, Hopper and more weigh in on the topic of what ChatGPT might mean for their internal operations and for travelers. Read More
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News / Technology
RateGain rounds out offering with acquisition of Adara
By Linda Fox | January 3, 2023
The combination of RateGain and Adara will offer travel companies travel intent data as well as pricing and inventory intelligence. Read More
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News / Online
How travel can advance personalization, standardization
By Kathryn Walson | December 21, 2022
DataArt's Greg Abbott and Travelport's Tom Kershaw discuss the cloud and machine learning during this session from The Phocuswright Conference. Read More
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News / Technology
TravelgateX acquires chatbot specialist Quonversa
By Linda Fox | December 20, 2022
The acquisition, which is TravelgateX's second this year, will further improve process optimization and product selection for TravelgateX partners. Read More
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Interview / Technology
VIDEO: Mobi - Phocuswright Conference launch innovator
By PhocusWire | December 20, 2022
Mobi is a B2B trip planning technology company offering two products - Agent for travel suppliers and Agent for Agents for travel agents. Read More
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Interview / Startups
Video: Vervotech - Phocuswright Conference Launch innovator
By PhocusWire | December 13, 2022
Founded in 2018, Vervotech wants to simplify the complex hotel distribution industry with its automated hotel and room mapping solutions. Read More
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Interview / Technology
Video: Netomi - Phocuswright Conference Launch innovator
By PhocusWire | December 6, 2022
Netomi is an AI-first multichannel conversational platform to make support simple and seamless for customers and agents. Read More