Why payment friction is costing travel sellers more than they realize

Travel is an industry where tight margins and real-time fulfillment are the norm, so inefficiencies in payment processes can erode profitability and trust. Despite this, they remain a persistent pain point for travel intermediaries. 

Modulr recently conducted in-depth research with more than 500 travel sellers, uncovering widespread friction, outdated tools and unnecessary manual work across the payment value chain.

In a discussion in the PhocusWire studio at Phocuswright Europe, Jaime Guzmán, senior account executive at Modulr, explained what is driving this friction and how the right payment infrastructure can unlock both operational agility and financial control.

Guzmán shared findings from the study, including the statistic that 99% of respondents report payment pain points, and he outlined how Modulr's platform is helping clients modernize their payment flows—from virtual cards to instant transfers—while reducing costs and improving reconciliation.

Watch the full discussion below.