ChatGPT

PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

Expedia Group reports stronger results in Q2 amid ongoing U.S. headwinds
News / Online
Expedia Group reports stronger results in Q2 amid ongoing U.S. headwinds
By Abby Crotty | August 7, 2025
While numbers improved overall, second quarter results were still tempered by “soft demand” in the United States. Read More
Airbnb reports high customer satisfaction with Services, Experiences
News / Online
Airbnb reports high customer satisfaction with Services, Experiences
By Abby Crotty | August 6, 2025
The short-term rental giant said the response has been “overwhelmingly positive,” with experiences and services receiving higher ratings than homes. Read More
Expedia says AI is improving the customer experience and generating revenue
News / Technology
Expedia says AI is improving the customer experience and generating revenue
By Jamie Biesiada | August 6, 2025
Expedia Group executives discussed the company's use of AI and the results it is seeing during a recent event it hosted in New York. Read More
Innovating with AI in travel to prepare for the future
News / Technology
Innovating with AI in travel to prepare for the future
By Abby Crotty | July 28, 2025
During an executive interview at Phocuswright Europe in Barcelona, innovation consultant Marc Mekki explained the “paradox” of AI. Read More
Instagram's Google integration: A game changer for travel marketing
Opinion / Online
Instagram's Google integration: A game changer for travel marketing
By Mario Gavira | July 15, 2025
Mario Gavira discusses Instagram's Google integration, calling the implications "profound" amid the visual storytelling era. Read More
Startup Stage: Kismet wants to bring hotels to conversational search
Interview / Startups
Startup Stage: Kismet wants to bring hotels to conversational search
By Abby Crotty | July 9, 2025
Kismet, founded just last year, wants to help hotels leverage AI to boost sales. Read More
Lighthouse introduces Connect AI solution for hotels
News / Technology
Lighthouse introduces Connect AI solution for hotels
By Abby Crotty | June 26, 2025
Lighthouse's new solution, Connect AI, bridges the gap between hotel brands and AI chat interfaces. Read More
Sophisticated scams are on the rise: How travel brands can secure trust
News / Technology
Sophisticated scams are on the rise: How travel brands can secure trust
By Morgan Hines | June 23, 2025
The list of cyber threats to travel brands such as phishing, credential stuffing and nation state attacks is growing as artificial intelligence advances. Read More
The evolving role of AI in business travel
News / Technology
The evolving role of AI in business travel
By Mark Frary | June 18, 2025
In the year since the 2024 Business Travel Show Europe, we have seen a torrent of AI-related announcements and launches in the business travel sector. Read More
Mary Meeker AI Trends Report: 7 takeaways for the travel industry
News / Technology
Mary Meeker AI Trends Report: 7 takeaways for the travel industry
By Matthew Parsons | June 16, 2025
The lengthy report offers crucial takeaways for the travel industry, including insights into hospitality automation, autonomous cars and an agentic future. Read More
Tripadvisor execs on AI strategy, brand trust and memberships
News / Online
Tripadvisor execs on AI strategy, brand trust and memberships
By Abby Crotty | June 12, 2025
Tripadvisor Group CEO Matt Goldberg and new Viator president Pepijn Rijvers sat down to discuss the changing travel landscape and its evolving strategy. Read More
How AI is quietly transforming the vacation rental industry
News / Technology
How AI is quietly transforming the vacation rental industry
By Matthew Parsons | June 11, 2025
The vacation rental sector is working to optimize AI while also preparing for the next wave of innovation. Read More
Travel industry readies itself for the arrival of agentic commerce
News / Technology
Travel industry readies itself for the arrival of agentic commerce
By Matthew Parsons | June 9, 2025
The groundwork for agentic commerce is being done. The question is: How prepared is the travel sector? Read More
Iberia launches conversational assistant on ChatGPT
News / Technology
Iberia launches conversational assistant on ChatGPT
By Abby Crotty | June 5, 2025
The new tool can be accessed by searching for "Iberia" or "Iberia GPT" when logged into ChatGPT. Read More
How will generative AI impact travel distribution?
News / Distribution
How will generative AI impact travel distribution?
By Abby Crotty | May 29, 2025
In the latest installment of Phocuswright’s The New Age(nts) Trend Series, industry leaders discussed the travel sector’s preparedness for distribution shifts in the face of the generative AI... Read More
More 
The Phocuswright Conference 2026
Phocuswright Research
Phocuswright Events
Northstar Travel Group
Other Northstar Travel Group Products
Events by WIT
About Us
Advertise
Privacy
Contact Us
Do Not Sell or Share My Data
Copyright © 2026 by Northstar Travel Media LLC. All Rights Reserved. Phocuswright 301 Route 17 N., Suite 1150, Rutherford, NJ 07070 USA | Telephone: +1 860 350-4084
Phocuswright • The Phocuswright Conference • Phocuswright Europe • Global Startup Pitch • Web In Travel • Retail Travel
Register Now