ChatGPT

PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

Interview / Technology

The Phocuswright Conference 2025 Launch Innovator: The Data Appeal Company

By PhocusWire | December 12, 2025

Data Appeal CEO and founder Mirko Lalli outlines the company's two-pronged solution to DMOs' data challenges. Read More

News / Distribution

Hotel booking ‘front door’ is changing with AI

By Morgan Hines | December 5, 2025

Industry stakeholders believe that suppliers will benefit with AI becoming a ‘front door’ for hotel discovery. Read More

From Our Partners / Online

Rethinking metasearch around exploration and inspiration

By PhocusWire | December 3, 2025

Skyscanner CEO Bryan Batista discussed the company's growth strategy, including the opportunities created through partnering with LLMs. Read More

News / Technology

Travel's new front door: AI discovery surges as search slips

By Phocuswright Research | December 2, 2025

While general search still leads all other research tools, its share is dropping as AI usage grows, raising the question of whether gen AI platforms could eventually overtake traditional search. Read More

News / Online

Agoda's Omri Morgenshtern on OTAs moving up the funnel

By Linda Fox | December 1, 2025

Agoda CEO Omri Morgenshtern discussed AI's impact on trip planning as well as behind the scenes. Read More

News / Technology

Emirates teams up with OpenAI to drive AI adoption

By Linda Fox | November 26, 2025

The collaboration will see the deployment of ChatGPT Enterprise alongside training to help implement AI capabilities across the carrier. Read More

News / Technology

Barry Diller on Google, AI and the future of travel search

By Abby Crotty | November 21, 2025

The chairman and senior executive of IAC and Expedia Group said that Google's search monopoly is coming to an end. Read More

News / Online

Ramp raises $300M, valuation soars to $32B

By Morgan Hines | November 20, 2025

Ramp raised $500 million in July and $200 million in June. Read More

News / Technology

Hotel, flight bookings coming to Google's AI Mode

By Morgan Hines | November 17, 2025

The search giant announced Monday that it is partnering on the initiative with Expedia, Booking.com, Marriott and other industry players. Read More

News / Technology

The future of agentic payments in travel

By Morgan Hines | November 11, 2025

Agentic commerce is becoming a reality—how far is the travel industry from moving to AI-powered payments? Read More

News / Online

Nearly half of Airbnb experiences bookings unrelated to accommodations

By Morgan Hines | November 6, 2025

When asked why Airbnb wasn’t a partner on OpenAI’s launch of ChatGPT apps, CEO Brian Chesky said the company didn't believe the integration was "ready." Read More

News / Online

Expedia Group outlines strategies for OpenAI partnership, highlights B2B strength

By Abby Crotty | November 6, 2025

When asked about Expedia Group’s strategic approach to its OpenAI partnership, CEO Ariane Gorin said the company has two main priorities. Read More

News / Technology

How MCP could reshape travel

By Mark Frary | November 5, 2025

Implementing model context protocol (MCP) could improve customer experience and save travel companies time and money. Read More

News / Technology

3 innovators on reinvention, AI and metasearch's second act

By Yeoh Siew Hoon - WiT | October 30, 2025

Skyscanner's Gareth Williams, Wego's Ross Veitch and Travel.jp's Kei Shibata looked back on the early days of disruption and forward to what comes after metasearch. Read More