ChatGPT

PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

News / Technology

Hotel, flight bookings coming to Google's AI Mode

By Morgan Hines | November 17, 2025

The search giant announced Monday that it is partnering on the initiative with Expedia, Booking.com, Marriott and other industry players. Read More

News / Technology

The future of agentic payments in travel

By Morgan Hines | November 11, 2025

Agentic commerce is becoming a reality—how far is the travel industry from moving to AI-powered payments? Read More

News / Online

Nearly half of Airbnb experiences bookings unrelated to accommodations

By Morgan Hines | November 6, 2025

When asked why Airbnb wasn’t a partner on OpenAI’s launch of ChatGPT apps, CEO Brian Chesky said the company didn't believe the integration was "ready." Read More

News / Online

Expedia Group outlines strategies for OpenAI partnership, highlights B2B strength

By Abby Crotty | November 6, 2025

When asked about Expedia Group’s strategic approach to its OpenAI partnership, CEO Ariane Gorin said the company has two main priorities. Read More

News / Technology

How MCP could reshape travel

By Mark Frary | November 5, 2025

Implementing model context protocol (MCP) could improve customer experience and save travel companies time and money. Read More

News / Technology

3 innovators on reinvention, AI and metasearch's second act

By Yeoh Siew Hoon - WiT | October 30, 2025

Skyscanner's Gareth Williams, Wego's Ross Veitch and Travel.jp's Kei Shibata looked back on the early days of disruption and forward to what comes after metasearch. Read More

News / Online

Booking Holdings shares 'early' thoughts on OpenAI apps, reports domestic growth

By Abby Crotty | October 28, 2025

CEO Glenn Fogel conceded that it is still early, but the company is “very happy to be in the first wave of apps with OpenAI.” Read More

News / Startups

Where are they now? Catching up with the Hot 25 Travel Startups for 2024

By Mileva Sapic | October 27, 2025

Our Hot 25 Travel Startups for 2024 have grown and undergone major transformations, including attracting funding rounds and securing major global partnerships. Read More

News / Technology

Hotels push live ChatGPT integrations as AI search goes bookable

By Matthew Parsons | October 23, 2025

Following OpenAI’s launch of “ChatGPT apps,” experts predict that AI search platforms will soon be able to display hotels' real-time availability and rates. Read More

News / Online

Rapid Fire with Jeff Kim of Yanolja

By Abby Crotty | October 21, 2025

As we approach The Phocuswright Conference in San Diego, PhocusWire is highlighting a number of conference speakers in a series of Q&As. Read More

Opinion / Technology

AI’s new gatekeepers: How Booking.com and Expedia are hijacking the future of travel

By Brad Brewer - Agentic Hospitality | October 21, 2025

The EU’s Digital Markets Act forces the biggest online “gatekeepers” to play fair, but it doesn’t yet cover standalone AI assistants—like ChatGPT, Gemini or Perplexity. Read More

News / Technology

Kayak rolls out AI Mode for travel search

By Abby Crotty | October 15, 2025

The tool allows for natural-language search and combines Kayak’s data with ChatGPT. Read More

News / Technology

How gen AI is reinventing voice technology in travel

By Matthew Parsons | October 15, 2025

Several travel companies are exploring the future of voice technology, covering customer service and business operations through to real-time translation and conversational booking. Read More

News / Online

The next generation of travel in Asia: Trust, experience and the coming AI wave

By Yeoh Siew Hoon - WiT | October 13, 2025

Four voices from across Asia’s travel ecosystem examined how the new travel landscape is being reshaped by AI, authenticity and the fight for trust. Read More