ChatGPT

PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

News / Startups

Where are they now? Catching up with the Hot 25 Travel Startups for 2024

By Mileva Sapic | October 27, 2025

Our Hot 25 Travel Startups for 2024 have grown and undergone major transformations, including attracting funding rounds and securing major global partnerships. Read More

News / Technology

Hotels push live ChatGPT integrations as AI search goes bookable

By Matthew Parsons | October 23, 2025

Following OpenAI’s launch of “ChatGPT apps,” experts predict that AI search platforms will soon be able to display hotels' real-time availability and rates. Read More

News / Online

Rapid Fire with Jeff Kim of Yanolja

By Abby Crotty | October 21, 2025

As we approach The Phocuswright Conference in San Diego, PhocusWire is highlighting a number of conference speakers in a series of Q&As. Read More

Opinion / Technology

AI’s new gatekeepers: How Booking.com and Expedia are hijacking the future of travel

By Brad Brewer - Agentic Hospitality | October 21, 2025

The EU’s Digital Markets Act forces the biggest online “gatekeepers” to play fair, but it doesn’t yet cover standalone AI assistants—like ChatGPT, Gemini or Perplexity. Read More

News / Technology

Kayak rolls out AI Mode for travel search

By Abby Crotty | October 15, 2025

The tool allows for natural-language search and combines Kayak’s data with ChatGPT. Read More

News / Technology

How gen AI is reinventing voice technology in travel

By Matthew Parsons | October 15, 2025

Several travel companies are exploring the future of voice technology, covering customer service and business operations through to real-time translation and conversational booking. Read More

News / Online

The next generation of travel in Asia: Trust, experience and the coming AI wave

By Yeoh Siew Hoon - WiT | October 13, 2025

Four voices from across Asia’s travel ecosystem examined how the new travel landscape is being reshaped by AI, authenticity and the fight for trust. Read More

News / Technology

ChatGPT brings apps into chat, starting with Expedia and Booking.com

By Morgan Hines | October 7, 2025

OpenAI said the system is using Model Context Protocol (MCP) to enable ChatGPT to connect to external tools and data. Read More

News / Online

From SEO to GEO, hotels confront the future of digital discovery

By Matthew Parsons | October 2, 2025

Hospitality brands and independent properties are trying to figure out how best to appear directly in the detailed answers large language models are returning. Read More

Opinion / Technology

In the age of AI, experience is the real product

By Rajnish Kumar - Ixigo | September 29, 2025

According to Ixigo group co-CEO, the frontier of AI is shifting, and experience is a sustainable advantage. Read More

News / Technology

TourRadar launches ‘AI Discovery’ ChatGPT, Instagram, MCP integrations

By Morgan Hines | September 15, 2025

The new tools are aimed at reimagining how travelers discover and book tours that span multiple days. Read More

News / Technology

PhocusWire's weekly travel tech news briefs: TravelPerk, Amadeus, Boatscribe, Ryanair and more...

By PhocusWire | September 12, 2025

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Technology

Travel tech flashback: What made headlines in 2024?

By Morgan Hines | September 10, 2025

The travel industry was enamored with artificial intelligence (AI) in 2024, with the topic repeatedly making waves. Read More

News / Technology

Generative AI platform personalization: At what cost?

By Matthew Parsons | August 20, 2025

Travel companies have been striving to obtain specific, personalized data for many years. Are the AI platforms about to gain a competitive edge as they learn more about the users? Read More