Voice

News / Technology

AiOla lands investment from United Airlines for voice AI tools

By Linda Fox | July 11, 2025

United Airlines is exploring various use cases with aiOla's voice and conversational AI. Read More

News / Technology

Sabre Hospitality extends AI to booking engine

By Linda Fox | June 16, 2025

Sabre Hospitality is helping hotels to improve communications with guests and boost conversions by integrating its Concierge.AI tool with its SynXis booking engine. Read More

Event / Technology

Harnessing the power of AI: What it means for tourism and hospitality

May 15, 2025

Join Miles Partnership, PhocusWire and Phocuswright to hear some of the latest and most compelling applications of AI in the travel and tourism industry. On Demand

News / Technology

Cloudbeds launches lab to drive innovation

By Morgan Hines | April 15, 2025

The company’s division launches with two new solutions, Signal and Engage, built on Cloudbeds Intelligence. Read More

News / Startups

HostAI becomes Conduit, raises $3.1M

By Morgan Hines | April 11, 2025

Conduit, which started out calling itself “Shopify for Travel,” has grown from a tool for automated guest messaging for STRs “into something much bigger.” Read More

News / Technology

Lufthansa's AI assistant Swifty pilots with SWISS, plots next steps

By Linda Fox | March 18, 2025

The pilot offers website users the option to book their flight using AI alongside traditional search. Read More

News / Technology

Alexa+ could earn “top-of-the-funnel” spot in travel research

By Morgan Hines | March 4, 2025

Travel brands including Tripadvisor and Uber have partnered with Amazon for the debut of its reimagined voice assistant. Read More

News / Technology

Google talks generative AI, voice and the future of search

By Mark Frary | December 3, 2024

Julie Farago, Google’s vice president of engineering for travel and local search, leads a team of 700 engineers who handle two billion searches every day – 15% of which Google has never been asked... Read More

News / Startups

Truely secures $3.5M to drive eSIM services across travel

By Mileva Sapic | October 2, 2024

Truely intends to release B2B2C services for major travel operators, airlines, airports, online travel agencies and service providers with $3.5 million in fresh funding. Read More

News / Technology

Priceline adds voice capabilities from OpenAI to "Penny" chatbot

By Morgan Hines | October 2, 2024

Priceline's Penny chatbot can “hear” and understand user questions, predict needs based on historical interactions and "speak" its response. Read More

News / Technology

The importance of “small wins” in developing a long-term AI strategy

By Mitra Sorrells | July 25, 2024

Agent Studio's Cesc Vilanova and Acai Travel's Riky Vittoria - two people who have been developing artificial intelligence solutions for year - offer advice on how to employ the technology. Read More

News / Startups

Travelers can now purchase AI-created customized audio tours for any destination

By Mitra Sorrells | March 20, 2024

Travelers specify the location, duration and language for the tour, as well as if they have preferences of a theme or specific sites and then moderators review the AI-generated guide before sending it... Read More

Opinion / Technology

Travel's journey through the generative AI platform shift

By Mario Gavira | January 16, 2024

Mario Gavira discusses whether we're in the midst of a pivotal moment that will see the rise of a new platform allowing us to interact and harness artificial intelligence. Read More

News / Technology

AI platform translates hotel guests’ speech into actionable data and insights

By Arvindh Yuvaraj - WebinTravel | January 5, 2024

Founded in 2019, Aiello has three products that work together and use artificial intelligence to “understand” hotel guests the way a human staff member would. Read More

News / Technology

Google, Expedia, Travelport and Wego on AI risks, opportunities

By Mitra Sorrells | October 3, 2023

In a session at WiT Singapore, executives from the four companies discussed concerns such as privacy, hallucinations and bias in relation to generative AI. Read More

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