Tours & Activities

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PhocusWire's in-depth coverage of the tours, activities and activities sector is produced in partnership with Arival, the essential resource for the in-destination experiences industry.

How travel brands can communicate, establish trust and build loyalty in a crisis
From Our Partners / Online
How travel brands can communicate, establish trust and build loyalty in a crisis
By Kevin May | June 29, 2020
PhocusWire spoke to Salesforce about how the company helped many of its customers through the COVID-19 outbreak and what lessons should be noted by those looking to be better prepared for disruption of... Read More
new-normal-travel-activities-2
From Our Partners / Online
Paving the road ahead for activities in the new normal of travel
By Eric Gnock Fah - Klook | June 29, 2020
In order to capture growth in this current climate, businesses need to be opportunistic, agile and innovative, and partner-centric. Read More
Tripadvisor quietly tests consumer-to-travel agent service Reco
News / Online
Tripadvisor quietly tests consumer-to-travel agent service Reco
By Kevin May | June 26, 2020
The service works on both desktop and via a smartphone app for Apple devices, giving travelers access to a portfolio of agents for a $199 fee each time. Read More
InPhocus, episode 15 - Racial diversity should be the challenge we accept and win
News / Online
InPhocus, episode 15 - Racial diversity should be the challenge we accept and win
By PhocusWire | June 26, 2020
We speak to Jamie-Lee Abtar, executive director of U.K.-based BAME Women In Travel, to learn more about the organization and what new steps brands should be considering. Read More
Lonely Planet selected as a guide provider to new Apple Maps
News / Technology
Lonely Planet selected as a guide provider to new Apple Maps
By Kevin May | June 23, 2020
Apple’s latest iPhone software update includes adding travel guides to the Apple Maps platform. Read More
For travel, Google’s ad credit program is a joke
Opinion / Online
For travel, Google’s ad credit program is a joke
By Douglas Quinby - Arival | June 23, 2020
The impact of Google's coronavirus-led relief package for operators of tours, activities and attractions is laughable, yet completely unfunny.  Read More
How I Got Here, episode 29 - Rod Cuthbert of Viator
Interview / Online
How I Got Here, episode 29 - Rod Cuthbert of Viator
By PhocusWire | June 18, 2020
Mozio's David Litwak and Kevin May from PhocusWire talk with Rod Cuthbert, the pioneer of online bookings for tours and activities through the creation of Viator, a company he co-founded in the... Read More
Airbnb partners with Broadway, the Olympics, IGLTA and TikTok for virtual Experiences
News / Online
Airbnb partners with Broadway, the Olympics, IGLTA and TikTok for virtual Experiences
By Jill Menze | June 17, 2020
The new lineup is an extension of the company’s pivot to virtual activities in April in response to the COVID-19 crisis. Read More
Wingly soars with €3M in funding, expands into commercial aviation
News / Startups
Wingly soars with €3M in funding, expands into commercial aviation
By Linda Fox | June 16, 2020
Wingly will extend its flight-sharing platform to small aviation operators following a round led by Innovacom Fund. Read More
STARTUP STAGE: TripAdmit wants to help activities suppliers sell online
Interview / Startups
STARTUP STAGE: TripAdmit wants to help activities suppliers sell online
By Linda Fox | June 15, 2020
The Ireland-based company gives tour and activity providers the technology to sell via their websites as well as distribution partners such as hotels and airlines. Read More
Tickitto lands $700,000 from Seedcamp to build out event tickets service
News / Startups
Tickitto lands $700,000 from Seedcamp to build out event tickets service
By Kevin May | June 15, 2020
The core part of the business is an API that allows partners to access inventory, pricing and availability through a single pipe from the supplier. Read More
Sounding Off: State-backed or multi-brand travel projects rarely work
Interview / Technology
Sounding Off: State-backed or multi-brand travel projects rarely work
By PhocusWire | June 12, 2020
There are countless ways to offer support from the state but creating, operating and maintaining a brand new service that seeks to challenge the status quo may not be the best use of a government's... Read More
InPhocus, episode 13 - Open for business, figuring out change
News / Technology
InPhocus, episode 13 - Open for business, figuring out change
By PhocusWire | June 11, 2020
Luuc Elzinga, president of Netherlands-based Tiqets, joins us on the latest episode of InPhocus to talk about the issues that many suppliers are facing as they recover from the COVID-19 outbreak. Read More
destination-egypt-coronavirus
Opinion / Online
Destination marketing is not just about the recovery - it's now a long game
By Bruce Lahood - ICF Next | June 10, 2020
The traveler of the future will be more cautious and more mindful of the adventure they are about to embark upon. But this has huge implications for marketing a destination. Read More
Booking.com gets product from TUI's Musement to bolster activities strategy
News / Online
Booking.com gets product from TUI's Musement to bolster activities strategy
By Kevin May | June 8, 2020
The agreement with Musement-owner TUI is the first third-party agreement by Booking.com to secure inventory and also a signal of the tour operating giant's intentions to expand its B2B operations in... Read More
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