Service: airline merchandising and customer care
CEO: Benjamin Lalanne
Smooss helps travel companies increase revenue and improve
customer experience with its solutions designed on top of reservation systems.
Smooss enables easy rebooking with its universal Disruption Recovery solution and
enables a personalized revenue opportunity through its Smooss Ancillary
Goals for 2021
helping airlines automate voucher issuance and ticket refund to face massive
flight cancellations in 2020, Smooss will focus deeper on Disruption Recovery
Near the end of 2020, Smooss will launch with two airline partners the
first solution to re-accommodate disrupted customers on any carrier, whatever
the transport mode (plane, train, bus…).
Priorities include solving the
issue of rebooking on carriers not hosted on the same reservation systems,
including ticketless carriers and ground transport providers; matching
customers’ expectations by giving them the ability to select their preferred
alternative, in compliance with air passenger rights; and powering a clearing
house feature, through which carriers can dynamically negotiate disruption
fares with other carriers.
- Founded: 2019
- Team size: 10
- Funds raised: not disclosed
- Website: Smooss
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