Results for "chatbots"

News / Online

MakeMyTrip reports robust domestic and international demand, updates on AI

By Linda Fox | October 29, 2025

The India-based OTA reported margin gains across air, hotel and bus ticketing business units.... Read More

Opinion / Technology

Amazon vs. Perplexity: The lawsuit that matters in travel

By Mario Gavira | December 10, 2025

Mario Gavira outlines the possible rulings in Amazon's lawsuit against Perplexity and what each could... Read More

News / Online

Emirates Vacations puts AI-powered chatbot directly into ads

By Mitra Sorrells | February 27, 2018

Travel brands have been using chatbots for some time, on their websites and through Facebook... Read More

News / Technology

Chatbots ready to seize the IM initiative

By Martin Cowen | April 3, 2017

Juniper Research expects that chatbots will play an increasingly important role in the technical and... Read More

Opinion / Technology

ChatGPT plugins' potential impact on the travel booking experience

By Mario Gavira | May 22, 2023

Can chatbot plugins bring a new, conversational layer to the decade-old search and booking interface... Read More

News / Technology

Finnair unveils Finn chatbot based on NDC technology

By Linda Fox | September 6, 2017

Finnair has launched a chatbot via Facebook Messenger to help passenger book flights, check status and... Read More

News / Technology

FCM's AI strategy is about guardrails, trust in corporate travel

By Linda Fox | April 8, 2026

FCM's John Morhous shares how the travel management company is using AI internally as well as for its... Read More

News / Distribution

Sabre launches 'Ella,' TSI's new virtual travel agent chatbot

By Michele McDonald | February 6, 2018

Sabre Corp. launched a pilot program of a “virtual agent” chatbot powered by artificial intelligence... Read More

News / Technology

Travel tech bosses on chatbots and the need for human interaction

By Linda Fox | November 7, 2018

Carlson Wagonlit Travel is running several chatbot pilots to see how and where the technology can best... Read More

News / Technology

Speakspots launches white-label AI agent

By Morgan Hines | June 11, 2025

The AI agent, which marks Speakspots' B2B entry, should help hotels automate guest... Read More

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How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel

Why hotel AI needs more than generic answers

Why traveler loyalty depends on what happens when things go wrong

Partner marketing in travel: Say goodbye to the last-click legacy

The silent booking signal: How bed bug safety reshapes hotel choice

Strengthening agency relationships through smarter commission payments

Travel’s payment complexity is pushing innovation forward

Supercharging travel: 10 Trends that will shape the industry over the next decade