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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

HomeAway may face a class action by owners over its new guest fee
News / Online
HomeAway may face a class action by owners over its new guest fee
By Sean O'Neil | March 16, 2016
A vacation rental property owner has filed a class action lawsuit against HomeAway over the online... Read More
Google tips for better user experience on travel sites - see, think, do, care
News / Distribution
Google tips for better user experience on travel sites - see, think, do, care
By Linda Fox | March 16, 2016
Google has a simple framework to address what it says are two of the main mistakes with user... Read More
Hotels get heavy with general managers if guests have problems with wifi
News / Technology
Hotels get heavy with general managers if guests have problems with wifi
By Kevin May | March 16, 2016
It's no big industry secret that most hotels are now (finally) taking the trend of providing guest... Read More
HomeAway's new fee sparks some anger the company tries to quell
News / Online
HomeAway's new fee sparks some anger the company tries to quell
By Sean O'Neil | March 15, 2016
Dozens of owners of vacation rental properties have spoken out online against HomeAway's new fees,... Read More
In-app travel search continues, Slack fans can now find flights
News / Online
In-app travel search continues, Slack fans can now find flights
By Kevin May | March 15, 2016
WeChat and Facebook Messenger have been slowly integrating travel tools for a while, so it was only a... Read More
How to optimize travel search results with an analytics framework
News / Distribution
How to optimize travel search results with an analytics framework
By Viewpoints | March 14, 2016
Recent news about Expedia’s Accelerator program for hotel listings has opinions swirling about the... Read More
Airbnb to let neighbors report on bad hosts
News / Online
Airbnb to let neighbors report on bad hosts
By Sean O'Neil | March 14, 2016
Next month, Airbnb is going to enable neighbors to provide comments on nearby hosts, a company... Read More
Cornell study analyzes TripAdvisor reviews to help hotel managers
News / Online
Cornell study analyzes TripAdvisor reviews to help hotel managers
By Sean O'Neil | March 11, 2016
Online reviews of hotels don't usually make for scintillating reading. But with the power to make or... Read More
7 things that small travel providers need to do to compete
News / Online
7 things that small travel providers need to do to compete
By Viewpoints | March 10, 2016
After reading Tnooz's article “Escapio switches to hotel metasearch: Will small OTAs follow?” on the... Read More
Even the UNWTO is talking about the sharing economy
News / Distribution
Even the UNWTO is talking about the sharing economy
By Kevin May | March 10, 2016
The World Tourism Organization is probably best known for a diplomatic and often high-brow approach to... Read More
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