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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

News / Online

Google plunges deeper into hotel search: It's all about rooms

By Diego Varela - Mirai | September 19, 2018

Ever wondered how far search giant Google wants to take consumers in its quest to dominate the... Read More

News / Technology

What does TripAdvisor's move to social and personal mean for reviews?

By Marisa Garcia | September 18, 2018

TripAdvisor has announced plans to relaunch as a "travel feed", a personalized social media mash-up... Read More

News / Technology

Attention turns to 360-degree VR video marketing

By Viewpoints | September 18, 2018

This is a viewpoint by Ara Parikh, product marketing manager for OmniVert. More and more, travel... Read More

News / Online

TripAdvisor plots social network, goes all-in on personalization

By Jill Menze | September 18, 2018

TripAdvisor is betting big on social media with the launch of “the new TripAdvisor” - a revamp of the... Read More

News / Technology

eDreams Odigeo taps AI to learn about customers and improve the experience

By Linda Fox | September 17, 2018

eDreams Odigeo talks up success of artificial intelligence to create a more personalized... Read More

News / Online

TUI Group acquires tours and activities online agency Musement

By Kevin May | September 14, 2018

Musement, one of Europe's modestly funded online travel agencies for tours and activities, is now part... Read More

News / Online

QOTW: Something about getting locked up

By PhocusWire | September 14, 2018

Quote from Brad Young, vice president, associate general counsel, at TripAdvisor, in an article on... Read More

Opinion / Online

Inside the complicated world of cancellation fees and non-refundable bookings

By Stefano Petrazzoli - Chargebacks911 | September 14, 2018

In this digital era, we’re used to booking our ticket, but often then have separate extras to... Read More

News / Online

TripAdvisor heralds landmark moment as fake reviews business is busted

By Marisa Garcia | September 13, 2018

The value of reviews is substantial, for travelers who rely on them and for travel companies that... Read More

News / Online

TripAdvisor declares fake reviewer jail term a "landmark ruling"

By Jill Menze | September 12, 2018

The owner of a fraudulent reviews business has been sentenced to prison and fined in what TripAdvisor... Read More

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News / Finance

Ixigo acquires majority stake in Brevistay to expand hotel business

News / Technology

PhocusWire's travel tech news briefs: Airbnb, Yotel, IHG and more...

News / Online

Inside the Philippines’ most overlooked $36B digital market

News / Technology

Expedia Group chairman Barry Diller says AI won't replace humans

News / Technology

Architecture, pace, culture: Navigating travel's AI transition

September 9, 2025

Precision and predictability for travel marketing: Essential visitor intelligence to drive growth

In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More

August 19, 2025

Get real: The power of combining AI with authentic intelligence

Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More

May 6, 2025

Changing traveler patterns, evolving customer needs drive demand for travel insurance

Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More