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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

News / Technology

Business travelers increasingly seek digital channels

By Linda Fox | May 22, 2019

Research from CWT shows how business travelers are increasingly look to self-service channels such as... Read More

News / Online

VIDEO: Expedia on being an empire and the future of platforms

By Kevin May | May 22, 2019

The Expedia Group is a sprawling empire of a business, with online travel agencies,... Read More

From Our Partners / Online

How online travel agencies can simplify the shopping process

By J.P. Ephithite - Travelport | May 22, 2019

Travelport discusses how online travel brands can streamline the shopping process for customers.... Read More

News / Online

Ctrip builds out airline content with Routehappy descriptions

By Linda Fox | May 21, 2019

Ctrip is the latest to partner with ATPCO bringing the Routehappy airline rich content to its... Read More

News / Online

American Express builds out services for members with acquisition of Resy

By Linda Fox | May 20, 2019

American Express continues to widen services for members, adds Resy restaurant booking service... Read More

News / Online

Amazon confirms flight booking launch (but little else known so far)

By Kevin May | May 20, 2019

Amazon gives very little away about its new travel strategy after acknowledging... Read More

News / Online

VIDEO: Rethinking the entry of Google in travel

By Kevin May | May 20, 2019

A series of spiky (angry, even) tweets and comments during conferences over the years - that's been... Read More

Latin America part 3 ground transportation

News / Online

Latin America, part 3: The evolution of buses, bikes and scooters

By Mitra Sorrells | May 20, 2019

For part three in our series on Latin America's travel industry we take a look at some developments in... Read More

News / Online

Amazon quietly introduces flight bookings for users in India

By Kevin May | May 17, 2019

Perhaps the shape of things to come. The service is currently only for flights within India and is... Read More

News / Online

VIDEO: Brent Hoberman on the missed chance to buy Booking.com

By Jill Menze | May 17, 2019

During a pair of interviews at Phocuswright Europe, Brent Hoberman discussed his investment strategy,... Read More

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News / Technology

ATPCO tackles challenge of matching AI travel requests to airline products

News / Technology

PhocusWire travel tech news briefs: Hilton, Mews, PriceLabs and more...

News / Distribution

Exclusive: 1.1 million hotel-branded ads linked to ‘predatory OTAs’ in a single month

News / Technology

Duetto acquires FLYR Hospitality to boost AI capabilities

News / Technology

BA-parent IAG applies a 3-question test for AI automation

September 9, 2025

Precision and predictability for travel marketing: Essential visitor intelligence to drive growth

In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More

August 19, 2025

Get real: The power of combining AI with authentic intelligence

Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More

May 6, 2025

Changing traveler patterns, evolving customer needs drive demand for travel insurance

Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More