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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

News / Online

Frustration with online travel booking continues as consumers consult more sites

By Linda Fox | June 13, 2019

The web was supposed to make booking travel easier, faster and more accessible - but the reality is... Read More

News / Online

VIDEO: Deep in the minds of the industry's young leaders

By PhocusWire | June 13, 2019

The next generation of leaders in the industry have plenty to say about the challenges that they face... Read More

phocuswright research how customers choose travel

News / Online

How do travelers choose where to go?

By Phocuswright Research | June 13, 2019

Travelers are exposed to an array of inspiration sources that seed ideas of spectacular places they... Read More

News / Online

Bitcoin continues to be on a slow burn as payment option in travel

By Linda Fox | June 12, 2019

Can Bitcoin gain real traction in travel payments as it's explored by new segments?... Read More

Interview / Online

In The Big Chair LIVE - Stephan Ekbergh of Travelstart

By Kevin May | June 12, 2019

The group's CEO is a DJ-turned-entrepreneur having founded brands such as MrJet in Sweden and, more... Read More

News / Distribution

VIDEO: Teenage years still to come for NDC, patience required

By Linda Fox | June 11, 2019

New Distribution Capability (NDC) has broadly been accepted as a positive step in bringing value, and... Read More

News / Online

Booking Holdings funds part of $180M round into South Korean hotel site Yanolja

By Kevin May | June 11, 2019

The South Korea-based hotel booking website has now secured a total of $242 million in funding after... Read More

Opinion / Online

What happens to rate parity when Airbnb is an online travel agency?

By Gino Engels - OTA Insight | June 11, 2019

As lines blur between platform and provider, there are some real questions around rate parity and... Read More

News / Online

VIDEO: Booking.com on its buy or partner strategy for experiences

By Kevin May | June 10, 2019

Booking.com's semi-official entry into the tours and activities sector was notable for many things -... Read More

News / Online

Travel payments, part 2: Balancing friction and risk in fighting fraud

By Mitra Sorrells | June 10, 2019

For part two in our series on travel payments, we explore issues related to fraud and how machine... Read More

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News / Technology

ATPCO tackles challenge of matching AI travel requests to airline products

News / Technology

PhocusWire travel tech news briefs: Hilton, Mews, PriceLabs and more...

News / Distribution

Exclusive: 1.1 million hotel-branded ads linked to ‘predatory OTAs’ in a single month

News / Technology

Duetto acquires FLYR Hospitality to boost AI capabilities

News / Technology

BA-parent IAG applies a 3-question test for AI automation

September 9, 2025

Precision and predictability for travel marketing: Essential visitor intelligence to drive growth

In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More

August 19, 2025

Get real: The power of combining AI with authentic intelligence

Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More

May 6, 2025

Changing traveler patterns, evolving customer needs drive demand for travel insurance

Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More