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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

News / Online

Klook on target to hit 60M bookings in 2019, outlines expansion plan

By Jill Menze | September 10, 2019

By the end of 2020, Klook plans to double its headcount from 1,200 to more than 2,500 across 30... Read More

Opinion / Online

Evaluating the C-suite: A dearth of women at the top

By Jamie Biesiada - Travel Weekly | September 9, 2019

The travel industry is built largely on the backs of women, yet female leadership in the C-suite and... Read More

News / Online

Destination marketing, part 1: The evolving - and expanding - role of DMOs

By Mitra Sorrells | September 9, 2019

We begin our month-long look at destination marketing with analysis of how the role of DMOs has grown... Read More

Interview / Online

Sounding Off: Travel marketers have their work cut out for them - for good reason

By PhocusWire | September 6, 2019

Is taking an ethical approach in marketing enough? Or are consumers so jaded by any brand promoting... Read More

News / Online

China online hotel channels getting a boost by youth travelers

By Linda Fox | September 5, 2019

China's online hotel platforms are attracting younger demographics with diverse expectations.... Read More

Interview / Online

How I Got Here, episode 3 - Polina Raygorodskaya of Wanderu

By Kevin May | September 5, 2019

For the third episode, PhocusWire's Kevin May and David Litwak from Mozio chat with Polina... Read More

Glassbox op ed customer experience in aviation

Opinion / Online

Tackling aviation's top customer experience issues through data

By Francesca Pezzoli - Glassbox Digital | September 4, 2019

Data and digital tools are the basis of a positive customer experience in the airline industry.... Read More

News / Online

Booking.com, Skyscanner, Ctrip and TripAdvisor join travel sustainability pact

By Kevin May | September 3, 2019

The quartet will work together in a series of initiatives to educate, raise awareness and, in their... Read More

Opinion / Online

Return on Ethics - abandoning high‐pressure sales tactics can make travel marketing better

By Parry Malm - Phrasee | September 2, 2019

Natural anxieties about travel make consumers particularly susceptible to pressure tactics, with the... Read More

News / Online

Festicket in double acquisition for Event Genius and Ticket Arena

August 28, 2019

Event Genius is a ticketing and point of sale system for customers, whilst sister brand Ticket Arena... Read More

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News / Finance

Ixigo acquires majority stake in Brevistay to expand hotel business

News / Technology

PhocusWire's travel tech news briefs: Airbnb, Yotel, IHG and more...

News / Online

Inside the Philippines’ most overlooked $36B digital market

News / Technology

Expedia Group chairman Barry Diller says AI won't replace humans

News / Technology

Architecture, pace, culture: Navigating travel's AI transition

September 9, 2025

Precision and predictability for travel marketing: Essential visitor intelligence to drive growth

In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More

August 19, 2025

Get real: The power of combining AI with authentic intelligence

Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More

May 6, 2025

Changing traveler patterns, evolving customer needs drive demand for travel insurance

Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More