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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

News / Online

Q&A: Jeff Katz on managing and leading during a crisis

By Kevin May | April 1, 2020

Katz, who was boss of Orbitz during 9/11, talks about leadership styles and tactics to deploy during... Read More

News / Online

Denial, unease, panic - how social media sentiments have shifted during coronavirus

By Jill Menze | April 1, 2020

As the COVID-19 coronavirus outbreak unfolds, Sparkloft Media finds social media users are... Read More

Online

What is happening?

By Eugene Koh - Phocuswright | March 31, 2020

Crises are familiar, but the extent of the COVID-19 coronavirus pandemic tests all segments of travel.... Read More

News / Online

Q&A: TripActions CEO on how he is preparing for “the day after” COVID-19

By Mitra Sorrells | March 31, 2020

TripActions CEO Ariel Cohen discusses recent layoffs, what he is hearing from his investors and why he... Read More

News / Online

Airbnb apologizes to hosts, dedicates $250M to coronavirus-related cancelations

By Jill Menze | March 30, 2020

In a letter sent to hosts, Airbnb CEO Brian Chesky says he's “sorry” for mangling communication about... Read More

News / Online

Search data reveals some positive trends but industry should remain cautious

By Linda Fox | March 30, 2020

Sojern looks at search trends to analyze whether there are any signs of recovery for the travel... Read More

News / Online

Airbnb hosts in China are “confident” about market recovery

By Jill Menze | March 27, 2020

According to data from Airbnb, 99% of hosts in China feel positively or neutral about engaging in the... Read More

News / Online

Data shows severe impact of coronavirus on global hospitality industry

By Mitra Sorrells | March 26, 2020

Global hospitality data company STR has released figures for Asia, Europe and the United States for... Read More

Opinion / Online

Tours are at an absolute low - here’s how they can recover after COVID-19

By Alex Govoreanu - Questo | March 26, 2020

It's starting to look like a perfectly terrifying mix between the Spanish Flu and the Great... Read More

News / Online

Venture Republic CEO Kei Shibata on coronavirus: “Web traffic is down to the floor”

By Mitra Sorrells | March 26, 2020

Venture Republic co-founder and CEO Kei Shibata discusses the impact of the coronavirus on his travel... Read More

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News / Technology

ATPCO tackles challenge of matching AI travel requests to airline products

News / Technology

PhocusWire travel tech news briefs: Hilton, Mews, PriceLabs and more...

News / Distribution

Exclusive: 1.1 million hotel-branded ads linked to ‘predatory OTAs’ in a single month

News / Technology

Duetto acquires FLYR Hospitality to boost AI capabilities

News / Technology

BA-parent IAG applies a 3-question test for AI automation

September 9, 2025

Precision and predictability for travel marketing: Essential visitor intelligence to drive growth

In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More

August 19, 2025

Get real: The power of combining AI with authentic intelligence

Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More

May 6, 2025

Changing traveler patterns, evolving customer needs drive demand for travel insurance

Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More