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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

Opinion / Online

It’s time to skip loyalty and start chasing retention in travel

By Max Kraynov - Aviasales | February 21, 2020

Rather than loyalty, travel brands should pursue retention by capitalizing on unusual patterns in... Read More

News / Online

Hopin raises $6.5M to bring live events online

By Steven Lerner | February 21, 2020

As event organizers rethink their carbon footprint, London-based startup Hopin is helping to bring... Read More

News / Online

Travel reservations in China down 79% amid coronavirus scare

By Jill Menze | February 21, 2020

According to data analyzed by TravelgateX, travel reservations in China fell 79% in January and are... Read More

Interview / Online

How I Got Here, episode 25 - Wen-Wen Lam of NexTravel

By PhocusWire | February 20, 2020

Mozio's David Litwak and Kevin May from PhocusWire are joined by Wen-Wen Lam, co-founder and CEO of... Read More

News / Online

Coronavirus, Viator rebranding among top concerns for Tripadvisor’s potential growth

By Steven Lerner | February 19, 2020

As Tripadvisor aims to grow in 2020, what are the big headwinds to watch out for? ... Read More

Opinion / Online

How a travel club can better connect brands to their users

By Mike Putman - Custom Travel Solutions | February 19, 2020

In order to improve a brand’s loyal base and increase engagement, it needs to key in on the valuable... Read More

Opinion / Online

Loyalty goes the extra mile in travel

By Dana Rosenberg - Mastercard | February 18, 2020

Travel brands are going beyond simple rewards to redefine loyalty programs around customer service,... Read More

From Our Partners / Online

Stand out with creative to win with today’s travel consumers

By Facebook Business | February 18, 2020

As machine learning becomes increasingly sophisticated at finding relevant travelers throughout the... Read More

News / Online

Trip.com Group wants $1.2B loan as coronavirus tests China’s economy

By Steven Lerner | February 17, 2020

As companies in China grapple with the economic impact of the coronavirus outbreak, the country’s... Read More

News / Online

Barry Diller cites “dumb things” and “mistakes” as Expedia still ends 2019 on financial high

By Steven Lerner | February 14, 2020

In his first earnings call since taking over day-to-day operations for Expedia Group, Chairman Barry... Read More

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News / Finance

Ixigo acquires majority stake in Brevistay to expand hotel business

News / Technology

PhocusWire's travel tech news briefs: Airbnb, Yotel, IHG and more...

News / Online

Inside the Philippines’ most overlooked $36B digital market

News / Technology

Expedia Group chairman Barry Diller says AI won't replace humans

News / Technology

Architecture, pace, culture: Navigating travel's AI transition

September 9, 2025

Precision and predictability for travel marketing: Essential visitor intelligence to drive growth

In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More

August 19, 2025

Get real: The power of combining AI with authentic intelligence

Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More

May 6, 2025

Changing traveler patterns, evolving customer needs drive demand for travel insurance

Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More