Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

Who won the FIFA World Cup? Private Accommodation FC
News / Online
Who won the FIFA World Cup? Private Accommodation FC
By Kevin May | July 16, 2018
France secured their second FIFA World Cup in two decades last weekend - but victory also came to the private accommodation sector during the tournament. Read More
Reimagining customer experience, part 2: Brian Solis on iteration vs. innovation
News / Online
Reimagining customer experience, part 2: Brian Solis on iteration vs. innovation
By Mitra Sorrells | July 16, 2018
What we really should be talking about is how are you designing experiences that people are willing to find and pay more for and love and recommend. Read More
Desktop revenue for hotels trumps mobile despite dominance of traffic to devices
News / Online
Desktop revenue for hotels trumps mobile despite dominance of traffic to devices
By Linda Fox | July 16, 2018
Revenue for hotel bookings via mobile devices still lags behind those made on a desktop, according to research from Bookassist. Read More
edreams-odigeo-dana-dunne-1
Interview / Online
In The Big Chair - Dana Dunne of eDreams Odigeo
By Kevin May | July 13, 2018
The former EasyJet and AOL executive is steering the company through a critical time for online travel agencies, with a mixture of frenemy-type partnerships and focus on markets that work. Read More
Artificial intelligence and the drive for an emotional connection with travelers
News / Technology
Artificial intelligence and the drive for an emotional connection with travelers
By Linda Fox | July 12, 2018
Amadeus is experimenting with a branch of artificial intelligence called "reinforcement learning." Read More
VIDEO: Tours and activities from two perspectives
News / Online
VIDEO: Tours and activities from two perspectives
By PhocusWire | July 11, 2018
We all know the widely-used phrases - "hottest sector in the industry", "ripe for growth", "fragmented but fixable", etc. Read More
loyalty-travel-expedia-affiliate-network-2
From Our Partners / Online
Why it’s time to take a braver approach to travel loyalty
By Ariane Gorin - Expedia Partner Solutions | July 11, 2018
In 2018, many elements of the industry are at some kind of crossroads. Read More
Booking.com gets down to Basics, gets rates from other agencies
News / Online
Booking.com gets down to Basics, gets rates from other agencies
By Kevin May | July 10, 2018
In what could be a significant strategic development, Booking.com is now getting inventory and exclusive prices for hotels from other online travel agencies. Read More
New scenarios for a fast-moving airline distribution landscape
News / Distribution
New scenarios for a fast-moving airline distribution landscape
By Linda Fox | July 10, 2018
Airline distribution has evolved more in the last three years than perhaps at any time in the previous 20 before it. Read More
Fever experience platform raises $20M, sees blend between tourist and local
News / Online
Fever experience platform raises $20M, sees blend between tourist and local
By Kevin May | July 9, 2018
City experience platform Fever has raised $20 million in Series C funding, as it looks to expand the business into new cities in Europe and North America. Read More
VIDEO: Under the hood of cruise
News / Online
VIDEO: Under the hood of cruise
By PhocusWire | July 9, 2018
The cruise industry is arguably the last bastion of what some consider the "old model" of travel distribution. Read More
Customer experience part 1 digital design
News / Online
Reimagining customer experience, part 1: digital design
By Mitra Sorrells | July 9, 2018
This month we're exploring the topic of customer experience across the travel space. We begin with a look at how brands are designing their digital interfaces - websites and apps - to create an... Read More
research spotlight booking shopping
News / Online
Research Spotlight: A shift in how leisure travelers shop and book
By Jill Menze | July 9, 2018
The number of leisure travelers grew in 2017, and with that, so did the options for consumers to shop for and book travel. Read More
Day of the independents - why chains are seeing tech-savvy competitors celebrate
Opinion / Distribution
Day of the independents - why chains are seeing tech-savvy competitors celebrate
By Sue Spinney - Expedia Group | July 5, 2018
As competition among hotels remains heated due to new construction and market saturation, independent hotels continue to thrive and outpace chain hotels. Read More
VIDEO: Travel supremacy - Asian Tigers versus Global Elephants
News / Online
VIDEO: Travel supremacy - Asian Tigers versus Global Elephants
By PhocusWire | July 5, 2018
For many years it was expected, inevitably in a rather arrogant fashion, that western travel brands would simply expand their power to other corners of the globe. Read More
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