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Expedia cites multi-million investment in user experience for boost in repeat customers

By Karthick Prabu | July 30, 2014

Believe it or not, Expedia spends somewhere between $500 million and $600 million every year on technology to "improve the customer experience". This level of investment is being cited as a reason... Read More

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Startup pitch: Bound Round wants to be a TripAdvisor for kids to use

By Karthick Prabu | July 30, 2014

Handing over travel planning to children sounds like a nightmare waiting to happen, but that is what Australia-based Bound Round is doing. The Bound Round service, initially dreamed up as a mobile-... Read More

News / Technology

HomeAway refreshes its mobile app for owners, LAN and TAM get apps, and more

By PhocusWire | July 29, 2014

This is a roundup of product news and announcements for travel DEVICES in tourism and hospitality for July 2014. Thursday 31 July 2014: HomeAway refreshes its mobile app for owners In the up... Read More

News / Online

Concur adds loyalty points, deepens integrations with Uber linkup

By Nick Vivion | July 29, 2014

Following on the heels of yesterday's announcement of a direct linkup with Airbnb, travel expense management company Concur has now also brought on-demand car service Uber into the platform. The la... Read More

News / Distribution

Air India on Travelport Merchandising Platform, Solomon Airlines and AirAsia select Amadeus solutions, and more

By PhocusWire | July 29, 2014

This is a roundup of product news and announcements for travel DISTRIBUTION in tourism and hospitality for July 2014. Tuesday 29 July 2014: Travelport signs Air India to Rich Content and Brandin... Read More

News / Online

Zero patience, zero wait: the reality of online travel shopping

By Viewpoints | July 29, 2014

Gone in half the blink of an eye. Online travel shoppers, that is. NB: This is an analysis by Manav Mital, CEO and founder of Instart Logic. Visitors are less likely to return to a site that is... Read More

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Chief information officer? You're fired...

By PhocusWire | July 29, 2014

SYSTEMS: Blaming the failings of a company to keep up with technological innovation on the shoulders of a single individual might be a bit harsh. But perhaps the very structure of senior management... Read More

News / Technology

Mobile to account for the majority of travel browsing early next year

By Linda Fox | July 29, 2014

Figures from research carried out last month show browsing of travel sites via mobile represented 43% of all website traffic in June. This latest tranche of figures from digital consultancy Nucleus... Read More

News / Technology

Numbering the days of the selfie as dronies take over [VIDEO]

By Linda Fox | July 29, 2014

Tourism New Zealand is flying with the drone trend via a campaign encouraging skiers to share videos taken from the sky across social networks. The drones are being deployed on the destination's So... Read More

News / Technology

Voyat raises $1.8M for its hotel CRM tools, which keep tabs on guests after their stays

By Sean O'Neil | July 29, 2014

Investors are still bullish on hotel business-to-business technology. Voyat, a B2B tool for hotel owners that brings actionable customer data through a persistent social log-in, has raised $1.8 millio... Read More

News / Online

American Express boosts traveler care with enhanced traveler management

By Nick Vivion | July 28, 2014

Product rollouts at the annual Global Business Travel Association conference in Los Angeles have begun, and American Express Global Business Travel (GBT) has announced updates that enhance the current... Read More

News / Distribution

Airbnb goes after business traveller, seals deal with Concur

By Linda Fox | July 28, 2014

It was only a matter of time before Concur and Airbnb formed some sort of partnership and today the wait is over. Back in April, Concur revealed use of the peer-to-peer accommodation platform by C... Read More

News / Technology

Hilton will let you pick a room and unlock its door with your mobile device

By Sean O'Neil | July 28, 2014

Hilton Worldwide is giving its mobile apps a major upgrade. By end of this summer, Hilton will enable guests at several of its hotel brands to pick their room after they check in via an app. Sta... Read More

News / Online

What travel brands should know about the changing face of digital China

By Morris Sim | July 28, 2014

As China rises to be the largest travel market in the world, brands need to understand how to participate in China’s digital media to attract and convert consumers. However, digital tactics used ou... Read More

News / Technology

The Flight Tonight app aims to bring spontaneity to the masses

By Sean O'Neil | July 28, 2014

Last-minute airfare search app Flight Tonight -- which operates like a HotelTonight for plane tickets -- has debuted in the Apple App Store. Flight Tonight helps travelers search for the cheapest r... Read More

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