News

VIDEO - Why do they pay that way for vacations?

By PhocusWire | September 29, 2016

Personalising your online customer experience is key – but are you personalising the payment types you offer? Booking holiday packages online is fast becoming the norm around the world, but the way... Read More

News / Online

The five cities seeing the fastest rise of travel-related Google search interest

By Sean O'Neil | September 29, 2016

Google has combined its data on travel-related search behavior with data from Sojern, an advertising platform, to try to get a more complex view of traveler research patterns. It turns out that Rey... Read More

News / Distribution

BMI Regional takes Booking.com, HitIt gets NDC nod, Yatra saves the day, and more...

By PhocusWire | September 29, 2016

This is a roundup for product news and announcements for travel DISTRIBUTION in tourism and hospitality for September 2016. Thursday 29 September 2016: BMI Regional takes Booking.com The Eu... Read More

News / Online

Hardly influential - warning over fake Instagram love and travel bloggers

By Kevin May | September 29, 2016

"Influencers" is an overused word in the world of tourism marketing, especially in the travel blogging community. Just because an individual has 100,000 followers on Twitter, or 100,000 fans of a F... Read More

News / Technology

Echo in hotel rooms, HotelTonight gives Perks, and more...

By PhocusWire | September 29, 2016

This is a roundup for product news and announcements for travel DEVICES in tourism and hospitality for September 2016. Thursday 29 September 2016: Amazon Echo in hotel rooms The voice-recog... Read More

News / Distribution

Carts, horses and readiness for a new airline distribution model

By Linda Fox | September 29, 2016

Discussions around airline readiness for IATA's New Distribution Capability took a different turn recently with one technology exec describing it as the "cart before the horse." Farelogix president... Read More

News / Distribution

A few notes on non-converting traffic and how bundled offers are going down

By Linda Fox | September 29, 2016

Amadeus plans to launch its Travel Audience targeted advertising platform in the UK at the beginning of next year. Travel Audience enables airlines, online travel agencies and other travel companie... Read More

News

KLM gives agents AI tools to answer customer queries faster, better

By Sean O'Neil | September 29, 2016

Many companies are attempting to use artificial intelligence (AI) to speed up, and improve the accuracy of, their customer service. Examples include Go Moment, a California company that uses IBM's... Read More

From Our Partners / Technology

How will advances in payments tech drive value for the travel industry? [VIDEO]

By Sponsored Content | September 28, 2016

Uber has redefined the B2C payment experience for consumers and, over time, that expectation of simplicity and ease of use will also impact B2B payments, according to Anthony Hynes, managing director... Read More

News / Online

Gogobot flies with Skyscanner, TrustYou has IDeaS, Trisept goes natural with Watson, and more...

By PhocusWire | September 28, 2016

This is a roundup for product news and announcements for MARKETING in travel, tourism and hospitality for September 2016. Wednesday 28 September 2016: Skyscanner provides flight search to Gogobo... Read More

News / Distribution

Business travellers avoid sharing economy, despite acceptance in corporate policy

By Kevin May | September 28, 2016

Two-thirds of Brits travelling on business are still reluctant to use a sharing economy-type accommodation or ground transportation provider. The survey of more than 6,000 business travellers by Eg... Read More

News / Distribution

Flight Centre expands European corporate business with Travellink deal

By Martin Cowen | September 28, 2016

Australia's Flight Centre Travel Group is ramping up its presence in Europe and has bought Travellink's corporate travel business in five markets. Travellink is part of Spanish online travel agency... Read More

News / Online

Hotel video lengths shorten as attention spans and platforms do the same

By Kevin May | September 28, 2016

A combination of time-poor consumers and the launch of short-form formats could be behind a gradual decrease in length of the humble hotel video. Analysis of almost 50,000 online clips produced by... Read More

News

Relevancy is the currency of today’s successful travel technologies

By Viewpoints | September 27, 2016

While technology of all kinds propels the travel industry forward, the reality is that some things haven’t changed. Customer service still matters most, travelers still want novel experiences, and exp... Read More

News / Distribution

LeisureLink shuts down [UPDATED]

By Sean O'Neil | September 27, 2016

Tech provider LeisureLink has been telling some of its customers that it has suspended accepting new reservations or modifying existing reservations via the travel reservations system it provides prop... Read More

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