Loyalty

News / Technology

United invests in Dfinitiv to unlock loyalty and media revenue

By Linda Fox | August 8, 2025

The airline is exploring use cases for Dfinitiv’s technology across its loyalty program, MileagePlus, and its commerce media network, Kinective Media, which was unveiled a year ago. Read More

News / Online

Expedia Group reports stronger results in Q2 amid ongoing U.S. headwinds

By Abby Crotty | August 7, 2025

While numbers improved overall, second quarter results were still tempered by “soft demand” in the United States. Read More

News / Online

Hotel groups grow loyalty membership despite 'points fatigue'

By Linda Fox | August 5, 2025

Accor and Marriott have seen recent gains in loyalty program members as well as increases in other loyalty growth metrics. Read More

News / Online

Hospitality loyalty startup Journey raises $7.7M to fuel expansion

By Abby Crotty | August 4, 2025

Founded last year, Journey allows travelers to earn AI-curated rewards from independent hotels and rentals. Read More

News / Technology

The evolution of CRM in hotels

By Linda Fox | August 1, 2025

Executives from Penta Hotels and Smart Host discussed customer relationship management and the challenges of merging legacy data with new data in the PhocusWire studio. Read More

News / Technology

PhocusWire's weekly travel tech news briefs: Expedia, NextTrip, Amadeus and more...

By PhocusWire | July 25, 2025

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

From Our Partners / Online

Report: Creating lasting connections in travel and hospitality

By Acoustic | July 24, 2025

First-party behavioral data that includes intent signals can help travel brands identify which customers need more time or need immediate attention, so they can deliver timely and relevant messaging. Read More

News / Technology

Accor's tech chief on experiences, shifting mindset and system fragmentation

By Linda Fox | July 16, 2025

Accor's chief commercial, digital and technology officer Alix Boulnois shared her thoughts on the group's digital transformation during an interview at Phocuswright Europe 2025. Read More

News / Technology

European hotels show interest in AI but gaps remain

By Abby Crotty | July 11, 2025

A survey of over 1,500 European hotels confirmed there is interest in AI, but uptake is stalled by practical challenges. Read More

News / Technology

Keeping an eye on the long-tail of luxury travel

By Linda Fox | July 11, 2025

"Aspiring" luxury travelers, who make up 35% of the luxury market, are the segment to watch according to COMO Hotels. Read More

Opinion / Online

4 ways travel companies can build resilience

By Emily Weiss - Accenture | July 7, 2025

Accenture's Emily Weiss lays our four areas where travel leaders should focus their time, effort and resources in order to build resilience. Read More

Opinion / Online

Loyalty in transition: Why the right rewards and ancillaries matter

By Aleksander Kaczmarek - CarTrawler | July 3, 2025

Aleksander Kaczmarek, vice president of loyalty partnerships at CarTrawler, discusses the need for travel rewards that drive loyalty and revenue. Read More

News / Online

U.S. car rental: Cooling off or resetting the ride?

By Phocuswright Research | July 2, 2025

With rental rates softening and average revenue per day dipping, companies are shifting gears from high-margin pricing to tighter fleet control and long strategy. Read More

Interview / Startups

Startup Stage: StaySaavy wants to ensure guests don't overpay for hotel stays

By Abby Crotty | July 2, 2025

Powered by artificial intelligence, StaySaavy monitors hotel prices in real time and rebooks travelers' accommodations if the price drops. Read More

News / Online

Online travel veterans on travel technology evolution and what's next

By Abby Crotty | June 26, 2025

In a special session at Phocuswright Europe, online travel vets Mauricio Prieto and Gillian Tans shared their thoughts on the state of the industry and where it's headed amid the age of AI. Read More

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